Connectivity Support Manager

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

The Connectivity Team ensures that our customers have seamless access to incredible travel experiences through Connectivity.  GetYourGuide supports API integrations with industry-leading reservation, ticketing systems and channel managers, allowing suppliers to manage all of their bookings and availability in one place. As the Connectivity Support Team Manager you will be a people manager to our Connectivity Support Specialists and work very closely with the Product, Engineering, Sales, and Supply teams and our connectivity providers with a specific focus on Support tasks.

You will:

• Lead a team of 6 Connectivity support Specialists, provide strong leadership and foster their professional growth and development
• Define team metrics and priorities and ensure execution against targets.
• Drive continuous improvements in our operational processes. Initiate and oversee projects aimed at establishing and refining operational workflows.
• Manage cross-functional projects with key stakeholders across Product, Engineering, Supply,  Connectivity, and Sales teams.
• Own and manage ad-hoc projects and high impact initiatives focused on scale and automation to drive growth and innovation in our Supply Services.
• Drive the overall strategy of the Connectivity support function, ensuring alignment with our broader organizational goals.
  

Who you are:

• An experienced people manager with a background in operations in a high performance environment, ideally in a marketplace company
• Proficient in creating and optimizing processes, particularly in fast-growing environments. Excel at managing cross-functional projects across multiple stakeholders 
• Able to identify trends, create actionable insights, and engage senior leadership around an initiative and lead it to success
• You are flexible, excited by change, and able to adapt to evolving business needs
• You have an analytical mindset and structured thinking
• Excellent communication and interpersonal skills
• Organized and diligent with exceptional time management skills
• Excellent organizational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally
• You have an affinity for technology and proven experience with API’s is a plus
• Experience reviewing and unpacking lines of code
• Experience leading and developing technical teams
• Experience documenting and triaging technical issues
• The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
• Flexible and adaptable - both integrations and their processes will develop over time.
• Excellent written and verbal communication skills in English
  

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

#LI-Hybrid