Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters
This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally.
A newly created role with multiple stakeholders and expectations of quick market acceptance and growth, the successful candidate must have mastery of a range of leadership skills to drive the growth of advanced network APIs.
We seek to recruit an experienced Connectivity Project Manager (Global) to join the team. This person will ensure we develop a world class team responsible for creating the best network connectivity and innovation to drive our customers’ success.
Your key responsibilities:
- Manage end - to - end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide.
- Liaise with account teams and carriers to ensure correct data received.
- Create and support on-boarding and prioritisation principles for internal on-boarding flows.
- Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners.
- Prepare the materials and Support QBRs with CSPs.
- Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve and operating models.
- Help with questions and queries related to product, process or general technical issues resolution.
- Escalation on CSPs responces to engineering & quality teams.
- Interpret and Analayse Quality test results & Raise quality test issues with carriers. Coordination between Carriers and Engineering and quality teams.
What you'll bring
- Knowledge and experience of in technical aspects on services worldwide for SMS, Voice and Number services.
- Highly evolved strategic mindset capable of driving new initiatives from ideation to execution.
- Experience leading complex technical projects involving extended virtual teams.
- Knowledge of the cloud communications industry (UCaaS/ CCaaS and /or APIs).
- Experience working with engineering and quality management teams.
- Extensive experience working directly with Carriers (CSPs) for technical on-boarding.
- Strong communication and interpersonal skills.
- Fluent in English language skills.
How you’ll benefit:
- Discretionary Time Off.
- Private Medical Insurance with optional dependent coverage.
- Educational Assistance Reimbursement Program.
- Opportunities for reimbursement for conferences, trainings, and other personal development events.
- Hybrid work.
- Kafeteria.
#LI-MW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Similar Jobs
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Gallery
