He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy
Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
He whakamārama mō te tūranga mahi | About this role
Be the first point of contact and make a real impact. As a Connections Services Advisor, you’ll be at the frontline—supporting customers across enquiries, applications, consents, engineering approvals, compliance, and connections.
Based in our Newmarket office and reporting to the Manager – Developer Services Admin, you’ll bring outstanding customer service to every interaction while helping keep our processes running smoothly.
What you’ll be doing:
- Accurately process a wide range of applications
- Deliver exceptional customer support across phone, email, and in-person enquiries
- Assist walk-in customers with applications and provide clear, helpful guidance
- Capture and manage as-built (new asset) information
- Support compliance and works over customers with queries, application updates, and service requests
- Enhance and manage the customer experience within the online portal
- Ensure accuracy and quality of customer invoicing
- Provide strong administrative support to the wider Developer Services team
Ngā pūkenga e rapu nei mātou | About you
You’re customer-focused, detail-driven, and thrive in a fast-paced environment. You love solving problems and making things easy for customers.
We’re looking for someone who:
- Communicates with confidence and professionalism—especially on the phone
- Brings strong customer service experience (both written and verbal)
- Has excellent attention to detail and high accuracy
- Can juggle multiple tasks while staying organised and efficient
- Strives for first-call resolution and great customer outcomes
- Is a proactive team player who enjoys a challenge
- Brings a positive, can-do mindset and open approach
- Experience in water, wastewater, or utilities is a bonus—but not essential
Ngā hua mōu | What's in it for you
We offer a competitive salary and staff benefits package including:
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.
Skills Required
- Outstanding customer service skills (phone, email, in-person)
- Strong written and verbal communication and professional phone manner
- Excellent attention to detail and high accuracy
- Ability to accurately process a wide range of applications
- Ability to manage multiple tasks, stay organised and efficient
- Focus on first-call resolution and delivering great customer outcomes
- Proactive team player with a positive, can-do mindset
- Experience capturing and managing as-built (new asset) information and accurate invoicing
- Based in Newmarket office / able to work on-site in Newmarket
- Experience in water, wastewater, or utilities
