On behalf of Connecteam, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively.
In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Make outbound follow-up calls (15-minute sessions) to offer free training sesions.
- Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
- Work closely with the Customer Success team for smooth handoffs and escalations
- Working hours: 9 AM – 6 PM Central Time (CST) — required
Requirements:
- Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
- Strong willingness to work hard with a high volume of outbound calls daily
- Confident, positive, and customer-oriented communication style
- Ability to explain things clearly to non-technical users
- Highly disciplined and organized
- All other skills (product knowledge, sales techniques, etc.) can be taught
- Working hours: 9 AM – 6 PM Central Time (CST) — required
About the company:
Connecteam is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place. Typical customers include restaurants, laundries, retail, cleaning services, and other operational businesses.
The platform covers:
- Employee time tracking (clock in / clock out)
- Scheduling and shift management
- PTO and policies
- Payroll inputs
- Forms, checklists, and task management
- Permissions, groups, and roles
- Mobile + desktop usage (online and offline work)
Customers often need hands-on guidance to translate their real-world workflows into a working system — this is where Professional Services comes in.
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Skills Required
- Spotless/fluent English (excellent spoken English is mandatory)
- Strong willingness to work hard with a high volume of outbound calls daily
- Confident, positive, and customer-oriented communication style
- Ability to explain things clearly to non-technical users
- Highly disciplined and organized
- Ability to work 9 AM - 6 PM Central Time (CST)
