Connect Operations

Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to have great computer networking, internet, and Wi-Fi. Businesses of all sizes and industries increasingly rely on internet infrastructure for daily operations, yet getting connected today is incredibly difficult. To solve this problem, Meter builds and manages a vertically integrated solution across hardware, software, and operations. We believe people who build hardware and software should be the ones responsible for it. Our ambition is to evolve internet infrastructure into a utility.

This role is critical to Meter's success

Increasing the operational capacity and throughput for the end-to-end fulfillment of internet connectivity will be critical to unlocking ongoing growth for Meter’s business. Every Meter Network must be powered by an Internet Service Provider (ISP). Meter Connect is our software product that simplifies and helps businesses procure and manage internet for all of their locations. 

The Connect Operations team is responsible for building and operating the systems that allow us to deliver and manage connectivity to our customers at scale. In 2023 alone, we ordered, installed and supported thousands of ISP connections for our customers across the US and Canada. 

We are growing this team to scale with Meter’s business. We are looking for someone who can help us turn Connect Operations into a strategic differentiator for Meter. We are looking for a systems thinker; someone who is a strong cross-functional communicator and contributor; who is great at scaling systems and processes; who is eager to get their hands dirty; and, who loves learning. This is a fantastic opportunity for someone to scale our existing function and broaden its surface area.

This role is based out of our San Francisco HQ office. 

You will have an impact by

• Assuming responsibility for Meter’s Connect Operations function, which orders, installs and manages ISP connections for all our Meter Network and Meter Connect customers
• Increasing our operational capacity by an order of magnitude, by designing new processes, leveraging new tools, and onboarding and training project coordinators
• Expanding the scope of Connect Operations beyond our focus today to drive new areas of impact for customers
• Working with ISP partners, and cross-functionally across sales, customer success, technical support, and engineering, to drive high quality customer outcomes

Learn more about how we operate and some of our work

• What is Meter
• How we operate
• Network as a Service (NaaS): What it Should Be and Why It Matters
• Most recent fundraising announcement 

Compensation

We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career. 

• The estimated pay range for this role is $80,000 - $130,000. 
• Additionally, this role is eligible to participate in Meter's equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

• Medical, dental & vision insurance coverage for you and your dependents
  • Annual memberships to One Medical, Headspace and Rightway
• 401k (traditional and Roth options available)
• Flexible time off (FTO)
• Commuter reimbursement
• Parental Leave
• In-house chef and onsite meals (San Francisco Office)