Confluence Contractor

Posted Yesterday
Be an Early Applicant
Hiring Remotely in IN
Remote
Mid level
Fintech • Machine Learning • Payments • Social Impact • Software • Financial Services
TrueML is a fintech company building software to create positive experiences for consumers seeking financial health.
The Role
Architect a compliance knowledge management system by migrating documentation to Confluence, enabling AI-driven search, and educating internal teams on system use.
Summary Generated by Built In
About This Role

We are seeking a Confluence Contractor to architect a high-stakes knowledge management system that balances rigorous regulatory compliance with effortless internal accessibility. Our policies and procedures (P&Ps) are critical to our client trust and legal defense, but they currently lack the searchability our team needs. Your primary objective is to migrate our documentation from AuditBoard to Confluence, creating a "source of truth" that is professionally formatted, strictly controlled, and fully optimized for AI-driven search via Atlassian Rovo by the end of Q1.

What You'll Do:

  • Architect the Compliance Workflow: Design a secure environment in Confluence that supports locked-down editing, multi-stage departmental approvals, and precise version control logs that meet regulatory standards.
  • Execute the Migration: Lead the transition of P&Ps from AuditBoard to Confluence, solving formatting challenges to ensure documents—including those with complex imagery—remain professional and client-ready.
  • "Enable AI-Driven Search: Structure our knowledge base specifically for Rovo, ensuring every TrueML employee can instantly find the exact SOP or policy they need through natural language queries.
  • Empower Internal Team: Train LAC stakeholders on best practices for knowledge management, ensuring the new system is maintained with high integrity and ease of use.
  • Consult on Future Scale: Advise on the integration between Confluence and Jira, potentially building stakeholder dashboards and evaluating if Confluence can serve as our primary system of record.

Who You Are:

  • A Confluence Expert: You have a deep portfolio of building complex Atlassian environments. You know how to push the platform beyond "basic notes" to create a structured, audit-ready repository.
  • Compliance Minded: You understand the nuances of version control and permissioning. You take pride in building systems that can withstand a regulatory examination or a legal audit.
  • A Technical Problem Solver: You aren't deterred by poor formatting; you have the technical chops to ensure PDFs look professional, images render correctly, and the UI is intuitive for the average user.
  • Experience with Atlassian Rovo: You are familiar with (or ready to master) Rovo and AI-search optimization to ensure our data is structured for maximum discoverability.
  • A Strong Communicator: You can distill complex configuration logic into simple training for internal stakeholders, ensuring a smooth handoff and company-wide adoption.

Top Skills

Ai-Driven Search
Atlassian Rovo
Auditboard
Confluence
JIRA
Trueml

What the Team is Saying

Isaac
Christina
Emilia
Nadav
Candace
Noelle
Am I A Good Fit?
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The Company
450 Employees
Year Founded: 2013

What We Do

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system.

After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.

Why Work With Us

Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.

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TrueML Offices

Remote Workspace

Employees work remotely.

TrueML is excited to be a remote-first company and expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM.

Typical time on-site: None
US
Argentina (Remote Hub)
Mexico (Remote Hub)
Dominican Republic (Remote Hub)
San Francisco, CA
Costa Rica (Remote Hub)
Learn more

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