We are looking for an Implementation Manager to join our configuration team that sit within our Implementation Department whose responsibility it is to implement first class pension administration solutions for our new and existing clients. Our span of projects can range from large blue chip strategic transformational deliveries through to small bespoke client solutions. Working closely with other stakeholders our activities and skills are wide and varied.
You will manage an Implementation team responsible for the delivery of automated calculation for new clients and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles. Along with your team management responsibilities you will review all project and team documentation for quality standards and ensure process change is incorporated and liaise with Programme/Project managers to facilitate project deadlines and timescales.
Job title:
Configuration Team Implementation ManagerJob Description:
Key Accountabilities
- Management and development of staff assigned.
- Ensure projects are successfully delivered and no penalties are incurred.
- Deliver new client implementations on time, to budget and to quality standards.
- Support and develop team/staff to enable client service excellence and create innovate solutions.
- Own and promote best practice within the team and oversee/sign off process improvements.
- Deliver what we promise, reviewing and agreeing project plans for identification and mitigation of risks and issues.
- Support the Programme/Project Managers in steering projects to successful closure and influence approach for all project deliverables, ensure all projects are resourced appropriately, escalating where this is at risk.
Key tasks
- Review all project and Team documentation for quality standards and ensure process change is incorporated.
- Lead the team on process and delivery approach.
- Seek out efficiencies and mentor the team on best practice.
- Liaise with Programme/Project managers to facilitate project deadlines and timescales.
- Manage the specific Implementation Team and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles.
About You
Essential skills and experience:
- Strong technical pensions knowledge in DB schemes and able to explain complex matters
- System/Calculations Configuration or Operations background with strong management and/or leadership skills
- Experience of client interaction and dealing with internal and external stakeholders
- Can evidence previous experience of implementing change or working in a project environment
- System Testing and/or User Acceptance Testing: Understands the purpose of calculation proformas, Benefit Basis, Benefit Specifications, scenario matrices, test plans, Calculation Specifications, system debugs and root cause analysis and triage processes.
- Familiar with pension administration systems, member records and their set up and operational processing.
- Able to analyse requirements to ensure output is fit for purpose
- Up to date with legislation and other policy changes that affect pensions, considers the impact to Implementation processes
- Has a detailed understanding and can explain the difference between DB, DC, CARE and Annuities, how they are administered and a full understanding of system & process implications
- Shows a commitment to providing a quality service and errors are identified as part of the checking and sign off process.
About Capita Pension Solutions
Capita Pension Solutions is one of the UK’s leading pension providers, supporting over 450 schemes and more than 7 million members. We deliver end-to-end pension solutions across administration, data remediation, software, actuarial services, investments, scheme management, and member communications—combining expertise with technology to meet our clients’ evolving needs.
What’s in it for you?
- 💻 Remote working – work from wherever you’re happiest in the UK
- 💰 Competitive salary
- 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- ❤️ Paid volunteering day with a charity of your choice
- 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- 🚴♀️ Cycle2Work scheme, pension, life assurance, and more
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next
Select Apply now to complete our short application and tell us more about you.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentSkills Required
- Strong technical pensions knowledge in DB schemes and ability to explain complex matters
- System/Calculations Configuration or Operations background with management or leadership experience
- Experience of client interaction and dealing with internal and external stakeholders
- Experience implementing change or working in a project environment
- Familiarity with System Testing and/or User Acceptance Testing processes (proformas, test plans, debugs, triage)
- Familiar with pension administration systems, member records setup and operational processing
- Ability to analyse requirements to ensure outputs are fit for purpose
- Up to date with pension legislation and policy changes and able to assess implementation impact
- Detailed understanding of DB, DC, CARE and Annuities and their system/process implications
- Commitment to quality with checking and sign-off processes to identify errors
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
