The Role
Configure and optimize client software, troubleshoot system issues, perform quality assurance testing, document configurations and processes, and provide technical support and collaboration to clients and internal teams to ensure reliable, client-specific solutions.
Summary Generated by Built In
At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services.
Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding.
Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests!
Please note that this is an onsite position that is eligible for a hybrid schedule (3 days required onsite/2 days remote) after the first 90 days.
Agate Software is on the lookout for a proactive and versatile Configuration Specialist who thrives in dynamic, fast-paced environments. As a vital part of our Operations team, you will play a key role in shaping the digital experiences of our clients, ensuring our software solutions are not only functional but also transformative. We seek a problem-solver, a technical wizard who is driven by the challenge of meeting diverse client needs and delivering high-quality outcomes.
What You'll Do
- System Configuration and Optimization: You will configure and optimize software applications to meet specific client requirements, ensuring seamless functionality and user experience.
- Troubleshooting and Problem Resolution: Act as a first responder to system issues, adeptly identifying problems and implementing effective solutions to minimize downtime and enhance system reliability.
- Quality Assurance: Rigorously test and validate configurations, guaranteeing that every solution adheres to high standards and client specifications before going live.
- Collaboration and Support: Provide essential support to both clients and team members, sharing your technical expertise and contributing to a collaborative work environment.
- Documentation and Process Improvement: Develop and maintain comprehensive documentation for system configurations and contribute to the continuous improvement of internal processes to enhance productivity and effectiveness.
What You'll Bring
- Educational Background & Work Experience: High School Diploma or equivalent plus 2 years of professional work experience; further education or certifications in technology or STEM-related fields is a plus.
- Technical Expertise: Proficiency in MS Office Suite and a solid understanding of networking principles are essential. Experience with software development is highly desirable.
- Problem-Solving Skills: You are a critical thinker capable of complex problem-solving under tight deadlines, delivering innovative solutions and continuously improving our processes.
- Communication Abilities: Exceptional communication skills, with the capacity to clearly convey complex information to non-technical stakeholders and collaborate effectively across diverse teams.
- Adaptability and Learning: You are eager to learn and adapt in a rapidly evolving tech landscape, using your knowledge to drive forward our mission of delivering top-tier digital solutions.
- Attention to Detail: With a keen eye for detail, you ensure all configurations are executed perfectly, aligning closely with client needs and project goals.
At Agate Software you'll be part of a team that is dedicated to making a difference through cutting-edge technology and unwavering dedication to our impactful work. If you're ready to make a significant contribution to communities in need and grow your career in an inspiring and challenging environment, apply today!
Diversity Commitment:
As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives that contribute to the diversification of our team. Individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery.
Work Authorization: Please note that some customer assignments may require additional eligibility, vetting, or access approvals based on contract, security, or regulatory requirements.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Skills Required
- High School Diploma or equivalent plus 2 years of professional work experience
- Proficiency in MS Office Suite
- Solid understanding of networking principles
- Experience with software development
- Further education or certifications in technology or STEM-related fields
- Exceptional communication skills and ability to explain technical concepts to non-technical stakeholders
- Strong problem-solving and critical thinking under tight deadlines
- Attention to detail and thorough documentation skills
- Adaptability and eagerness to learn in a rapidly evolving tech environment
- Onsite work required (eligible for hybrid schedule: 3 days onsite/2 days remote after first 90 days)
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The Company
What We Do
Agate Software, the US affiliate of IGX Solutions, was founded in 1991 in Okemos, Michigan. Agate Software developed the groundbreaking IntelliGrants management software in 2001. Intelligrants is the first true web-based solution for grant management and is currently used by more than 120 clients across 34 states. Agate currently provides implementation, development, and training services for customers using IntelliGrants IGX, the market’s premier grants management software. Agate also continues to support customers utilizing earlier versions of intelliGrants while providing software development and lifecycle grant management support, maintenance, and services to IGX Solutions and other clients.
