Configuration Services Manager

It’s about process, progress, and people.

Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? If so, the Configuration Services Manager position could be your calling.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Configuration Services Manager, you will engage in strategic projects to ensure that configuration services can be delivered throughout the bank. You will be responsible for facilitating configuration management audits and ensure we adhere to proper laws and regulations. More than that, this role is about providing top-quality service and doing it with integrity, caring and excellence in mind. 

What you’ll do: 

• Develop and implement strategies, policies, and procedures for effective configuration management
• Develop and implement configuration management processes and maintain comprehensive documentation to ensure alignment with organizational standards.
• Oversee the configuration management database (CMDB) to ensure the accurate representation of all configuration items affecting IT services, including hardware, software, documentation, and relationships among them.
• Conduct regular audits of the CMDB and implement corrective actions as necessary to ensure data accuracy and completeness.
• Work collaboratively with IT teams, stakeholders, and other service management functions to integrate configuration management with incident, problem, change, and release management processes.
• Define and track key performance indicators (KPIs) for configuration management, providing insights and recommendations to improve service efficiency and effectiveness.
• Engage in strategic projects to ensure that configuration items are properly managed and controlled, minimizing risks and securing the integrity of the IT infrastructure and software systems that configuration services can be delivered throughout the bank
• Facilitate configuration management audits to thoroughly confirm adherence to proper laws and regulations
• Review and approve configuration data of significant IT infrastructure changes
• Chair the Configuration Control Board (CCB) and enact changes as directed by senior managers
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in Information Technology, or equivalent work experience
• 4+ years related experience in hardware or ITAM
• Demonstrated experience in the configuration line of business
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Knowledge of ServiceNOW and best practices

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.