Configuration & Release Readiness Lead

London | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Technology & Engineering

dunnhumby’s Technology and Engineering team builds the platforms, pipelines and systems that make customer data science possible at scale. From the data infrastructure that ingests billions of transactions to the APIs and cloud architecture that power our products, we engineer reliable, high-performance software trusted by the world’s leading retailers and brands.

About the Role

As our Configuration & Release Readiness Lead, you’ll ensure that continuously deployed functionality is technically and operationally ready before it is released to clients.

You’ll coordinate the engineering activity required to move capabilities from deployed but inactive to demonstrably ready for controlled exposure. This spans tenant-specific configuration, permissions, feature controls, cross-service dependencies, observability, validation evidence, supportability and technical release controls.

The role is particularly important as our platform moves towards continuous deployment and supports a growing number of client environments. You’ll establish the consistent governance and evidence needed to make informed release decisions while improving release quality, predictability and operational outcomes.

What You’ll Be Doing

• You’ll provide a single engineering view of release readiness, bringing together the evidence, dependencies and decisions required for safe and controlled releases.
• Own release-readiness governance, defining criteria, evidence standards and decision points, facilitating reviews and making clear readiness recommendations.
• Assure tenant and configuration readiness, verifying that configuration, permissions, mappings, feature controls and dependencies are accurate, approved, traceable and consistent across services and environments.
• Coordinate technical and operational validation, including integration, default behaviours, failure modes, rollback and disablement mechanisms.
• Confirm support readiness, ensuring monitoring, observability, success measures, runbooks, documentation and recovery procedures are established before exposure.
• Improve release outcomes, using release experience, incidents and learning to strengthen controls, measurement and predictability across Engineering, Product, Platform, Security, Data and Operations.

What We’re Looking For

• You’ll be someone who brings structure, evidence and sound judgement to complex technical decisions. You’ll understand how software moves safely from deployment to release and communicate clearly across teams without needing to own each participating function directly.
• Experience coordinating complex releases within a B2B SaaS, software platform or enterprise product environment.
• Strong understanding of continuous deployment, progressive delivery, feature flags and configuration-driven systems.
• Knowledge of configurable customer environments, including single-tenant or multi-tenant models and dependencies across microservices, data flows, permissions and platform components.
• Structured readiness and risk management, covering evidence, exceptions, dependencies, operational support and informed release decisions.
• Clear technical communication, with the confidence to coordinate Engineering, Product, Platform and Operations stakeholders around blockers, remediation and readiness status.

You’ll Thrive If You…

• Bring systems thinking and close attention to configuration and operational detail.
• Understand practices such as configuration-as-code, GitOps, CI/CD, observability, SRE and service ownership.
• Are familiar with feature-management standards or platforms such as OpenFeature, LaunchDarkly or equivalent.
• Look for opportunities to automate validation and strengthen configuration-assurance controls.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK Benefits

• Healthcare & Protection: Flexible allowance, private medical insurance through Vitality, life assurance, partner life assurance, income protection and critical illness cover.
• Pension: Aviva pension scheme with up to 7.5% employer matching.
• Wellbeing: Access to the Wellness Hub and confidential employee assistance support services.
• Lifestyle Benefits: Car leasing, Cycle to Work scheme, technology purchase options and additional voluntary benefits.
• Time Off: Annual holiday allowance, public holidays, the option to purchase additional leave, loyalty days and a birthday day off.
• Additional Recognition: Long service awards and Talent Scout referral rewards.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)