At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Configuration Manager to join our UniQue team.
What will you be doing in this role?
- Accountable for Service Configuration Management and the CMDB.
- Defining, executing, monitoring, and continuously improving the Service Configuration Management practice.
- Establishing, tracking, and reporting on Service Configuration Management and CMDB KPIs.
- Ensuring that the CMDB contains accurate and up-to-date information.
- Ensuring that service trees are maintained and kept up to date.
- Ensuring that Service Configuration Management processes and the CMDB are accurately reflected in the ITSM solution.
- Preparing and maintaining policies and Standard Operating Procedures (SOPs) that support the Service Configuration Management practice.
- Contributing to the implementation and improvement of other ITIL practices.
- Creating and maintaining a positive customer experience.
- Performing other duties as assigned by the supervisor.
Requirements
What do you need to succeed in this position?
- Bachelor’s degree plus at least 5 years of IT experience, including 2 years in a similar role or relevant project experience.
- Strong practical knowledge of IT Service Management (ITSM), particularly Service Configuration Management.
- Proven experience in defining, implementing, documenting, and improving Service Configuration Management practices.
- Hands-on experience in implementing, managing, and governing a CMDB, including CI lifecycle management.
- Proven ownership of CMDB data quality, governance, and continuous improvement.
- Experience integrating CMDB with Change Enablement and other ITSM processes.
- Practical knowledge of data source management, automated discovery, and CMDB integrations.
- Experience creating, maintaining, and mapping services, service trees, and dependencies.
- Strong understanding of IT service lifecycle management, complex information systems, and their interoperability.
- Proven experience with CMDB reporting, auditing, and ServiceNow Configuration Management/CMDB.
- Excellent written and verbal communication skills in English, with strong reporting and organizational abilities.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Skills Required
- Bachelor's degree plus at least 5 years of IT experience, including 2 years in a similar role or relevant project experience
- Strong practical knowledge of IT Service Management (ITSM), particularly Service Configuration Management
- Proven experience in defining, implementing, documenting, and improving Service Configuration Management practices
- Hands-on experience in implementing, managing, and governing a CMDB, including CI lifecycle management
- Proven ownership of CMDB data quality, governance, and continuous improvement
- Experience integrating CMDB with Change Enablement and other ITSM processes
- Practical knowledge of data source management, automated discovery, and CMDB integrations
- Experience creating, maintaining, and mapping services, service trees, and dependencies
- Strong understanding of IT service lifecycle management, complex information systems, and their interoperability
- Proven experience with CMDB reporting, auditing, and ServiceNow Configuration Management/CMDB
- Excellent written and verbal communication skills in English, with strong reporting and organizational abilities
What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
