Are you ready to play crucial role in supporting cutting-edge technology for federal law enforcement and scientific organizations? Everforth ECS is seeking a highly skilled and motivated Configuration Manager / Quality Assurance Lead to provide IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations in support of our DOJ FBI Client. The scope of this program is to enhance enterprise IT services and solutions to this FBI component to provide best-in-class end-user support and drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities.
In this role, you will be working at the intersection of traditional IT and specialized scientific and operational technology systems to ensure functionality, performance, availability, responsiveness of supported IT systems and services.
Responsibilities include but are not limited to:
- Lead and manage the change management process across the organization, ensuring all changes are properly logged, assessed, prioritized, approved, implemented, and reviewed in accordance with established policies.
- Administer and maintain the configuration management system (CMS) using Jira Service Management and Jira Assets, ensuring accurate tracking of configuration items (CIs) and their relationships.
- Develop, implement, and enforce configuration management policies, procedures and standards.
- Identify and implement process improvements and automation opportunities within change and configuration management practices.
- Serve as the primary owner of Jira Assets, including schema design, attribute management, relationship mapping, and data governance to ensure accuracy, normalization, and integrity.
- Automate workflows and integrate Jira Assets with Jira tickets and external systems to enhance operational efficiency.
- Ensure all configuration items are properly recorded, version-controlled, and traceable throughout their lifecycle.
- Coordinate and facilitate Change Advisory Board (CAB) meetings, including agenda preparation, risk/impact presentation, and tracking of approvals and action items.
- Perform impact and risk assessments for proposed changes using CI data within Jira Assets.
- Monitor and report key metrics to various levels of management, including change success rates, change-related incidents, and configuration compliance.
- Collaborate with cross-functional teams to maintain alignment between configuration data and production environments.
- Support audit and compliance initiatives by maintaining accurate documentation, baselines, and historical records.
- Ensure IT staff adhere to established Change Management (CM) processes and procedures
- Provide training and guidance to stakeholders on change and configuration management processes and Jira Assets usage.
Preferred Qualifications
- US citizenship with active Top-Secret clearance
- Experience designing, implementing and configuring CMDB/CMS solutions to support configuration management processes
- Proficiency in integrating asset data to support incidents, change and request workflows
- Maintain ownership and currency of a configuration management database
- Develop and maintain documentation for configuration, processes and procedures
- Demonstrated ability to drive process adherence and continuous improvement initiatives
- Excellent communication skills to collaborate with cross-functional IT teams and stakeholders
Skills Required
- Experience designing, implementing and configuring CMDB/CMS solutions
- Proficiency in integrating asset data to support workflows
- Maintaining ownership of a configuration management database
- Excellent communication skills for collaboration
- US citizenship with active Top-Secret clearance
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
