Join us as a Configuration Management Infrastructure Analyst
- Hone your analytical skills as you provide support to ensure the operational health of the Configuration Management Database (CMDB) and process, covering all aspects of service, risk, cost, and people
- You’ll be supporting the CMDB, including maintaining any system’s utilities and tools provided by the platform
- This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
As a Configuration Management Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that CMDB's integrity is maintained, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
Your role will involve:
- Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
- Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
- Participating and seeking out opportunities to simplify the architecture, services, and customer solutions, guarding against introducing new complexity
- Building relationships with platform, domain and relevant cross-domain stakeholders
- Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. An ITIL V3 Foundation or higher certificate is required
We’ll also look to you to demonstrate:
- Experience working within a Configuration Management (CfM) or Service Asset & Configuration Management (SACM) team
- Extensive experience working on the ServiceNow platform
- Experience driving solutions from inception to implementation
- Experience working within a large enterprise organisation
- Good collaboration and stakeholder management skills
Hours
35Job Posting Closing Date:
14/05/2025Ways of Working:HybridSimilar Jobs
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
