About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking a Configuration Management Database (CMDB) Analyst to join our customer's Service Management organisation. Reporting to the Service Manager within the Delivery, Governance & Operations team, this role is critical in maintaining and managing the CMDB, a centralised repository of information about IT assets and configurations. The successful candidate will ensure the accuracy and reliability of the CMDB to support IT service management, decision-making, and problem-solving across the organisation.
The successful candidate must be able to attend the office in Dublin at least once a week.
Main Responsibilities:
CMDB Governance:
- Develop and implement policies, standards, and procedures for effective CMDB management.
- Ensure adherence to ITIL best practices and CMDB management guidelines.
- Provide oversight and guidance to CMDB administrators and users.
Data Quality:
- Ensure the integrity and accuracy of CMDB data.
- Implement data quality checks and validation processes.
- Address and resolve any data inconsistencies or discrepancies.
Data Collection & Maintenance:
- Establish processes to collect and update CMDB data from sources such as hardware inventories, software licenses, and change management records.
- Ensure timely and accurate data collection to maintain up-to-date records.
Data Analysis:
- Analyse CMDB data to identify trends, patterns, and potential issues.
- Provide insights to support informed decision-making and problem resolution.
Stakeholder & Relationship Management:
- Collaborate with IT teams, business units, and external vendors to ensure the accuracy and completeness of CMDB data.
- Build and maintain strong relationships with stakeholders across the organisation.
Tool Selection & Implementation:
- Evaluate and select CMDB tools that align with organisational needs.
- Oversee the implementation and configuration of CMDB tools.
- Provide training and support to CMDB users to maximise tool effectiveness.
Reporting & Analytics:
- Develop and maintain reports and dashboards to offer visibility into CMDB data.
- Support decision-making through relevant data analytics and insights.
Compliance & Audit:
- Maintain detailed, auditable records of configuration items (CIs), including their current state, historical changes, incidents, and related checks.
Required Skills and Experience:
- ITIL Framework: 3+ years of experience working with ITIL principles, especially those related to data and configuration management.
- Project Management: Proven project management skills to effectively plan, execute, and monitor service introduction projects.
- Collaboration: Ability to work across multiple teams to ensure high standards in data management and CMDB processes.
- Technical Knowledge: Familiarity with IT infrastructure and applications, with experience using the ServiceNow platform preferred.
- Communication Skills: Strong verbal and written communication skills, capable of interacting with stakeholders at all levels.
- Problem-Solving: Ability to troubleshoot and resolve issues during the service introduction and data management processes.
- Data Analysis: Strong data analysis and reporting skills to assess trends and drive informed decisions.
Desirable:
- Experience in ServiceNow or other CMDB tools is highly desirable.
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive rates based on experience
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
