Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
As a Configurations Technician Lead, you will be part of our Modern Workspace Configurations Services Team and play a vital role in ensuring our clients receive a best-in-class endpoint imaging experience.
Our mission is to be the best and most collaborative, Technology and Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.
Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else.
What you'll do
Responsibilities:
- Work onsite at CDW's Configuration and Warehouse facility located within Mississauga
- Provide guidance and work direction to assigned team members as needed
- Support client orders requiring imaging, configuration asset tagging, kitting etc.
- The ability to be detailed oriented and deliver quality work based on precision workmanship
- Support a collaborative and sales-oriented team environment
- Meet daily production targets as assigned by the Configurations Management Team
- Flexibility and the ability to meet deadlines
- Configuration and provisioning of endpoint devices utilizing current and future endpoint management technologies as required by clients
- Responsible to follow documented procedures outlined in CDW's Quality Management System
- Deliver a productive and high-quality Configuration Service experience to all customer end users
- Contribute to team innovation through ideas for process improvement and efficiency
- Build and manage any required hardware images across supported PC Platforms
- Develop, implement, and/or participate (in the creation/maintenance of) knowledge base articles and/or documentation for Configuration Services use, provide recommendations for improvements
- Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays. Advanced notice would be provided should the need arise
- Maintain a positive and collaborative attitude with all coworkers and customers
- Follow defined procedures to document all problems and solutions in the ITSM Platform (ServiceNow)
- Participate in projects and other initiatives as requested by your supervisor
- Build relationships with customers
- Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.
What you need to succeed
Must-have
- Exceptional customer service and interpersonal skills, with a focus on rapport-building
- 5+ years of Configuration Services or other End User Device Support operations experience
- Experience using technology platforms such as SCCM, Intune, MDT, other forms of imaging technologies
- Ability to clearly communicate in verbal and written formats
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Experience working in a team-oriented, collaborative environment
- Ability to get up to speed with the organization quickly
- Ability to remain calm in a fast-paced work environment
- Diligence to adhere with pre-defined Service Level Agreements
- Ability to occasionally work outside regular business hours with advanced notice is required
- Lift up to 50 lbs, with or without assistance, on occasion.
- Lift up to 20 lbs, unassisted on a regular basis.
Pay range: $56,000 - $79,400 , depending on experience and skill set.
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .
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What the Team is Saying
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
