Conference Services Lead

Overview: 

The Conference Services Lead will support the successful execution of meetings, conferences, and special events. This role involves setting up audio-visual (AV) equipment, arranging conference and meeting spaces, and assisting with catering setup and basic food service tasks. They are detail-oriented, professional, and capable of working both independently and as part of a team in a fast-paced environment. 

Essential Functions and Responsibilities: 

• Prepare conference and meeting rooms according to event specifications (tables, chairs, signage, etc.), ensuring that amenities are as ordered.
• Ensure all spaces are clean, organized, and presentable before guest arrival 
• Provides minimal support for technological needs, including video conferencing, A/V, and connectivity needs.
• Provide basic technical support during events and escalate issues when needed
• Assist with equipment inventory and maintenance
• Assist with catering setup, including buffet lines, beverage stations, and tableware
• Maintain cleanliness and restocking of catering areas during events
• Perform light food service duties such as plating, replenishing items, and clearing used dishes
• Step in as acting Catering Supervisor when needed, overseeing setup, service flow, team coordination, and guest satisfaction
• Adhere to food safety and sanitation standards
• Support the setup, restocking, and cleanliness of the hotel’s continental breakfast area as needed.

• Ensure adherence to food safety and sanitation standards and assist with training or guiding team members as appropriate
• Greet and assist guests with professionalism and courtesy
• Respond to last-minute changes or special requests promptly
• Demonstrate a self-starter mindset by taking initiative, anticipating needs, and proactively addressing tasks without constant supervision
• Work collaboratively with team members across departments to ensure seamless guest experiences
• Maintain flexibility to assist with various hotel operations as needed, including support for front desk, housekeeping, or other event-related services

Education – Skills – Expectations 

• Prior experience in conference services, hospitality, AV tech, or food service preferred
• Basic knowledge of AV equipment (projectors, sound systems, video conferencing tools)
• Comfortable lifting up to 50 lbs and standing/walking for extended periods
• Strong communication and problem-solving skills
• Flexibility to work early mornings, evenings, or weekends as event schedules require

Must possess a positive, can-do attitude, be detail-oriented, and possess a well-rounded knowledge of the food service industry. Must maintain professionalism at all times, and work with others in a cooperative manner, even while working under pressure. Willing to engage actively in the physical work of a high-quality hospitality service operation. As a representative of Creative Dining Services, must function in accordance with our corporate Mission, Vision, and Core Values statements. 

This job description is subject to change at any time.