Conference Scheduler performs and coordinates all administrative duties related to family team conferences involving families enrolled in the Bronx prevention program, along with front desk administrative duties to support overall program needs. The Conference Scheduler works closely with the Conference Facilitator to ensure that conferences meet program mandates.
Reports To: Conference Facilitator
Location: 2471 Morris Ave, Bronx, NY 10468
Hours: 35 Hours/Week; Non-Exempt
Salary: $40,000 - $45,000
Major Duties:
- Submits a monthly tracking list of all conferences due to the Conference Facilitator and Program Supervisors.
- Completes and submits required documents to ACS to request and schedule conference.
- Reserves space for each conference and prepares the space with needed material in advance of the conference.
- Ensures timely notification is sent to all conference participants and identified supports in advance of each conference.
- Assists Case Workers and Social Workers with reminder calls to conference participants and identified supports.
- Schedule transportation for families as needed.
- Submits accurate and timely documentation of all contacts and correspondences related to conference activity into Connections and PROMIS database systems.
- Greet and welcome visitors and participants to program site.
- Provide administrative support for program needs such as running reports, preparing documents, etc.
- Notify staff of participants coming for appointments.
- Answer and direct calls while covering the front desk.
- Distribute petty cash and metro cards to staff and participants as directed.
- Ensure reception area is a safe and welcoming space.
- Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
- Perform other duties as assigned.
Qualifications:
- High School Diploma required. Bachelor’s degree preferred
- Bilingual in English/Spanish required
- Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
- At least one-year experience as an Administrative Assistant
- Familiarity with Connections and PROMIS databases a plus.
- Must have excellent verbal and written communication skills.
- Ability to pro-actively problem solve Solid teamwork skills Excellent organizational skills and attention to detail.
- Must have a commitment to work from a strength based, youth and family development, and trauma-informed perspective.
Skills Required
- High School Diploma
- Bachelor's degree
- Bilingual proficiency in English and Spanish
- Proficiency in Microsoft Office, including Outlook, Excel, and Word
- At least one year of experience as an Administrative Assistant
- Familiarity with Connections and PROMIS databases
- Excellent verbal and written communication skills
- Proactive problem-solving ability
- Strong teamwork skills
- Excellent organizational skills and attention to detail
- Commitment to strength-based, youth and family development, and trauma-informed practices
What We Do
Good Shepherd Services is a non-profit organization dedicated to helping children, youth, and families in New York City overcome challenges and gain skills for success. Through over 100 high-quality programs, they provide effective services that deepen connections within families, schools, and neighborhoods, working closely with community leaders to advocate for their participants and create a better city for all.
