The Role
Monitor and analyze Caterpillar machine alerts, equipment history, work orders, and machine data. Prepare customer reports and corrective-action recommendations, identify job opportunities, create condition-monitoring leads, maintain EMSolutions reports and equipment records, submit subsidy claims, and provide VisionLink and condition-monitoring training. The role also collaborates with branch personnel and maintains technical knowledge of heavy equipment.
Summary Generated by Built In
Job Summary & Responsibilities
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Responsibilities:
- Monitor, analyze and report machine technical alerts and history in an efficient and timely manner to satisfy customer needs. Analyze machine data and identify problems and other machine related information including but not limited to electronic data, site conditions, equipment history etc. to prepare reports and recommendations to customers on corrective actions.
- Prepare, review and analyze work order history to determine standard job opportunities
- Maintain high level of technical proficiency through completing DPC courses, other trainings or self-training to increase level of mechanical competencies to ensure thorough knowledge of equipment.
- Create Condition Monitoring leads for Product Support Sales Representatives
- Set up and maintain Level 3 EMSolutions Reports to make customer recommendations
- Submit monthly EMSolutions subsidy claims to Caterpillar
- Provide internal & external training on Vision Link and Condition Monitoring
- Back-up the Condition Monitoring Analyst for registration of new machines and customer UCIDs. Maintain the Equipment Data database.
- Collaborate with team and branch personnel such as CMA, Oil Lab personnel, PSSR's, TC's and others to develop job standards and gain knowledge on consulting with customers.
- Other duties assigned
Preferred Qualifications
Qualifications:
- Bachelor's degree or equivalent experience. Prior experience with heavy equipment operations and design beneficial.
- Candidate must have excellent analytical and problem solving skills; high critical thinking ability.
- Strong knowledge of computer software programs with proficiency in using a variety of software applications especially Microsoft Word & PowerPoint including extensive knowledge in Excel.
- Ability to set goals, manage multiple projects simultaneously while establishing priorities and tight deadlines.
- Excellent written and verbal communication skills to effectively communicate with customers, Caterpillar and other branch employees at all levels.
- Ability to run reports, analyze data and draw conclusions from the information.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Skills Required
- Bachelor's degree or equivalent experience
- Excellent analytical and problem-solving skills
- Strong critical-thinking ability
- Proficiency with Microsoft Word, PowerPoint, Excel, and other software applications
- Ability to manage multiple projects, establish priorities, and meet tight deadlines
- Excellent written and verbal communication skills
- Ability to run reports, analyze data, and draw conclusions
- Prior experience with heavy equipment operations and design
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The Company
What We Do
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin, and the Upper Peninsula of Michigan. They supply essential products, from machines that support infrastructure and farmers to emergency power generation, helping to make progress possible.
