Concur Expense Analyst

The Concur Expense Analyst serves as the primary administrator and point of contact for the Concur expense management system supporting a company of 1000+ employees. This role will review reimbursement requests for compliance with travel and expense policies, maintain employee, approver, and location data in Concur, and onboard, train, and provide technical support to users. The role also will promote exceptional customer service across all levels of the organization and support the Accounting Manager with special projects, system upgrades, and implementations. The Concur Expense Analyst reports to the Accounting Manager.

• Serve as the primary administrator and internal subject matter expert for expense management system Concur, including user setup, approver routing, location data, and system configurations
• Troubleshoot and resolve system issues including access problems, approval workflow failures, and integration errors
• Support system upgrades, implementations, and special projects in partnership with the Accounting Manager
• Review all reimbursement requests for policy compliance and adequate documentation prior to approval
• Enforce travel and expense (T&E) policies, procedures, and internal controls consistently across the organization
• Maintain accurate, paperless records and audit-ready documentation
• Onboard and train new employees on Concur; serve as the first point of contact for ongoing technical questions via phone and email
• Build effective working relationships across all levels of the organization and deliver a high standard of customer service

• High school diploma or GED required.
• A minimum of one (1) year of experience administering an expense management system for a large employee population. Concur experience is a plus.
• Ability to navigate, troubleshoot and resolve system issues, including user access, approval workflow routing, and system integrations.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) with advanced Excel skills (pivot tables, lookups) for reporting and ad-hoc analysis.
• Working knowledge of travel and expense (T&E) policies and internal controls.
• Written and verbal communication skills, with the ability to train users and respond to inquiries professionally.
• Strong customer service skills and the ability to build effective relationships at all levels of the organization.
• Must possess the ability to work independently, make decisions, take appropriate actions, and follow through tasks to completion within a fast-paced environment.
• High degree of accuracy and attention to detail, with strong organization skills.
• Ability to safeguard confidential information.

• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work-life assistance resources, physical wellness perks, mental health support, employee referral program and BenefitHub employee discounts. 

Monogram Health is a leading multispecialty provider of in-home, evidence-based care and benefit management services for polychronic patients. Monogram Health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assisting with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.