The Role
As a Concierge Coordinator, you will provide excellent customer service at the front desk, manage client interactions, and maintain effective communication with guests and team members, supporting both independent and collaborative tasks.
Summary Generated by Built In
Concierge Coordinator - STL
Are you a passionate, customer-focused individual who values independence and thrives in fast-paced settings, yet can smoothly transition into repetitive, detail-oriented tasks? If this sounds like you, keep reading!
We're offering a full-time position at CIC for someone with experience in reception, concierge, or front desk roles, ideally in a dynamic environment. We need someone who can consistently make a fantastic first impression on our numerous guests and clients.
NEW ABOUT CIC
CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, it was one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. Today, CIC manages a global network of innovation-focused workspace, laboratories, and event space across North America, Europe, and Asia, and continues to expand globally.
ABOUT CIC ST. LOUIS
CIC St. Louis officially opened in fall 2014 and now manages more than 160,000 square feet across three campuses in the growing Cortex innovation district, just south of the Central West End.
“CIC recognized years ago that St. Louis has everything it takes to be a global competitor. We are thrilled to be driving inclusive economic growth for the city and supporting the incredible array of talent here.” –John Land, General Manager, CIC St. Louis.
Learn more about us here.
YOUR DAY-TO-DAY WORK
This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.
Potential responsibilities will include:
• Managing the front desk experience to provide exceptional service, including welcoming guests, facilitating their transition to their host, and offering comprehensive support to new clients at CIC, such as making and distributing keys and answering queries.
• Interacting with guests and clients in a courteous and professional manner, in-person, over the phone, and via electronic communication, while maintaining a pleasant demeanor, even in challenging situations.
• Collaborating with and training other team members, ensuring seamless day-to-day management and handling a variety of client requests, from office access to shipping inquiries.
• Overseeing the handling and organization of mail, package delivery, desk and mailroom supply inventory, and sending notifications to clients.
• Technologically proficient, capable of learning new systems, and assisting clients with printers and other computer related issues.
• Supporting team members with a range of operational tasks as required.
ABOUT YOU
As a Concierge Coordinator you are an engaging, service-minded individual, reliable, assertive and capable of working independently. You're personable, calm in hectic environments, detail-oriented, and have strong time management skills. As a proactive team player, you excel in fostering positive relationships with clients, colleagues, and vendors, treat everyone equally, and bring fresh ideas and excellent communication skills to all aspects of your work.
YOU HAVE
• A bachelor's degree or equivalent experience.
• At least two years of professional experience.
• A natural interest for helping/supporting others.
• Availability to work on site five days a week. This role is scheduled for 8:00 am - 4:00 pm Monday through Friday.
• An interest in a long-term role.
We are a growing company, and we like to hire people who can grow with us over the years.
If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
OUR OFFER
• Starting compensation is $46,667 per year.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
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The Company
What We Do
CIC (Cambridge Innovation Center) helps exceptional entrepreneurs around the globe innovate better and faster. In service of fixing the world through innovation, CIC creates the highest quality infrastructure and programing for innovators. This includes flexible and custom office space; shared wet lab facilities; civic innovation spaces; and targeted initiatives to support changemakers, disruptors, and out-of-the-box thinkers in growing their companies.
