Concierge Coordinator - St. Louis, MO

Are you a passionate, customer-focused individual who values independence and thrives in fast-paced settings, yet can smoothly transition into repetitive, detail-oriented tasks? If this sounds like you, keep reading!

We're offering a full-time position at CIC for someone with experience in reception, concierge, or front desk roles, ideally in a dynamic environment. We need someone who can consistently make a fantastic first impression on our numerous guests and clients.

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi-faceted communities that support change makers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here. 

YOUR DAY-TO-DAY WORK

This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Managing the front desk experience to provide exceptional service, including welcoming guests, facilitating their transition to their host, and offering comprehensive support to new clients at CIC, such as making and distributing keys, photo taking, and answering queries.

• Interacting with guests and clients in a courteous and professional manner, both in-person and via electronic communication, while maintaining a pleasant demeanor, even in challenging situations.

• Collaborating with and training other team members, ensuring seamless day-to-day management and handling a variety of client requests, from office access to international shipping inquiries.

• Overseeing the handling and organization of mail, package delivery, desk and mailroom supply inventory, and sending notifications to clients. 

• Technologically proficient, capable of learning new systems, and assisting clients with printers and other computer related issues.

• Supporting team members with a range of operational tasks as required.

ABOUT YOU

As a Concierge Coordinator you are an engaging, service-minded individual, reliable, assertive and capable of working independently. You're personable, calm in hectic environments, detail-oriented, and have strong time management skills. As a proactive team player, you excel in fostering positive relationships with clients, colleagues, and vendors, treat everyone equally, and bring fresh ideas and excellent communication skills to all aspects of your work.

YOU HAVE

• A bachelor's degree or equivalent experience.

• At least two years of professional experience.

• A natural interest for helping/supporting others.

• Availability to work on site five days a week. The concierge desk is staffed 9:00 am - 4:00 pm Monday through Friday.

• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.

If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

• Starting compensation is $46,667 per year.

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long and short-term disability, and life insurance.

• 401k (must be 21+).

• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.