Computer User Support Specialist

Computer User Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

CACI is seeking a Computer User Support Specialist (Journeyman) for one of our key DHS programs. The HEITS program provides program management, Operations and Maintenance (O&M), systems engineering, training, information assurance, Internet Protocol version 4 (IPv4) to IPv6 transition (and beyond), and cloud computing (including classified) capabilities and services.

Be a part of something greater than yourself and make a lasting impact at CACI.

Responsibilities:

Responsibilities include:

• Responsible for the end to end Problem investigation and action planning including identifying team members, facilitating root cause analysis and recommending actions to correct and prevent reoccurrence.

• Solves complex problems including Priority 1 by incorporating findings and a diverse team perspectives. 

• Identifies and applies appropriate root cause analysis techniques.  Provides expertise to investigation teams of quality management framework, controls, policies and procedures. 

• Monitors completion of action plans. 

• Manages multiple active investigations at a time.  

• Provides support to manager for process improvements and upgrades.  Support the Sr. Manager in process monitoring activities. 

• Lead User Acceptance Test activities for Problem Module. 

• Present problems and procedural deviations to Senior Leaders.  signing, installing, maintaining and coordinating the use of network systems.

Qualifications:

• TS/SCI Clearance

• Experience providing IT support engineering, including network, application, and server performance analysis

• Experience with using ITSM Tools such as ServiceNow or Remedy Help Desk

• Experience managing users-facing projects to completion

• Experience troubleshooting users technical issues

• Experience providing root cause analysis and technical support

• Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience.

Desired:

• An active TS/SCI security clearance.

• Experience with network troubleshooting tools

• Experience in DevOps or DevSecOps

• Information Technology Infrastructure Library (ITIL)v4 Certification

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$61,600 - $129,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.