Computer Tech Intern

Acadian Ambulance Companies is currently seeking candidates for the Computer Technician Intern position available in Lafayette, Louisiana. The Computer Technician Intern role involves installing, repairing, and troubleshooting hardware and software systems while providing technical support to employees through on-site, phone, and email assistance

Potential candidates should be prepared to commit to a working schedule of a minimum of 30 hours per two-week pay period, Monday - Friday, between the hours of 6 A.M. and 11 P.M. We are looking for someone who would like a long-term internship, possibly 18 - 24 months.

Duties include, but are not limited to the following:

1. Receiving, prioritizing, documenting, and actively resolving end-user help requests.
2. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
3. Responds to telephone calls, email and personnel requests for technical support.
4. Documents, tracks, and monitors the problem to ensure a timely resolution.
5. Identifies, researches, and resolves technical problems.
6. Process Service Desk work orders and provide remote support to troubleshoot computer-related issues
7. Determine the source of computer problems (hardware, software, user access, etc.)
8. Work one-on-one with staff on application projects
9. Travel to other company locations, as needed
10. Document resolutions for future reference
11. Provide hardware and software installations
12. Ability to conduct independent research with technical staff and subject matter experts
13. Strong reading comprehension and active listening skills
14. Ability to communicate complex information easily
15. Ability to voice concerns and advise on possible solutions
16. Ability to solve moderate to complex problems with minimal guidance by conducting independent research before escalating
17. Interpret business requirements into technical and/or functional documentation and solutions
18. Create technical documentation, as required
19. Other Continuity of Operations Duties as assigned

Position Skills/Qualifications Include:

1. MUST be currently pursuing post-secondary education in a computer-related field.
2. Current and valid state-issued driver’s license determined by appropriate state requirements required
3. Possess intermediate knowledge of the Windows, Chrome, IOS operating systems.
4. Excellent communication and customer relation skills.
5. Ability to learn customized software.
6. Possess strong organizational skills with a high degree of attention to detail.
7. Demonstrate a strong work ethic and be able to work independently and with a team.
8. Must be self-motivated and disciplined.
9. Understands HIPAA guidelines.

Training Requirements:

1. Obtain ITF+ certification within 6 months of hire date
2. Obtain A+ certification within 12 months of hire date