Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.
About the RWA:
At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a not-for-profit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join the RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.
JOB SUMMARY:
The position utilizes, evaluates and coordinates software and hardware for new and existing applications to meet the business needs of the organization(s). The incumbent supports assigned projects and assists in the timely resolution of problems to determine the most effective IT approach. The incumbent may provide guidance and informal training to users.
This position is responsible for assisting with the design and implementation hardware configurations, installing software, managing network systems, and training staff on correct operating procedures. This position also supports RWA’s Cyber Security function.
Onside in New Haven, CT. Monday-Friday 8am-5pm.
Responsibilities:
- Coordinate with IT Manager to discuss system, project and support needs.
- Assist with designing and installing computer hardware, software, network and telecom configurations.
- Troubleshoot network, hardware, telecom and software issues.
- Support IT communications technologies.
- Maintenance of data associated with communications facilities including inventory, operations and maintenance.
- User Support and training
- Project communications coordination for interdepartmental business needs
- Technology research and market awareness
QUALIFICATIONS:
- High School diploma or its equivalent
- Bachelor’s or related degree in Computer Science, Information Systems or related field preferred
- Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Experience/Skills/Abilities:
- Minimum two years’ experience in trouble shooting and support of hardware and software related to radio, telephone and ancillary systems.
- Experience in project management, communication system backup and recovery and workflow analysis.
Why Join the RWA?
- Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement
- Enjoy opportunities for career growth and professional development
- Competitive benefits package
The RWA’s comprehensive benefits package includes:
- Medical, dental, vision, and life insurance
- Generous paid time off
- Short-term and long-term disability coverage
- 401k and tuition reimbursement plans
- Wellness Program & Incentives
South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.
Skills Required
- High school diploma or equivalent
- Bachelor’s degree or related degree in Computer Science, Information Systems, or a related field
- At least two years of experience troubleshooting and supporting hardware and software related to radio, telephone, and ancillary systems
- Experience with project management
- Experience with communication system backup and recovery
- Experience with workflow analysis
What We Do
SCC is a privately owned, UK-headquartered technology partner and independent IT services provider. It helps public- and private-sector organisations plan, supply, integrate and manage technology across the full lifecycle. Its capabilities span advisory, solution architecture, workplaces, data, software, infrastructure, cloud, cybersecurity, managed services, optimisation and secure equipment disposal, with 24/7 support designed to simplify complex IT operations and accelerate business outcomes.
