Chameleon Integrated Services

Computer Support Specialist

Posted 2 Days Ago

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Washington, DC, USA

In-Office

Mid level

Information Technology

The Role

Provide enterprise-level administration and support for macOS and Windows endpoints, including imaging, deployment, patching, and configuration baselines. Use endpoint management tools (Ivanti, KACE, Intune, JAMF), troubleshoot identity and connectivity issues, support AWS/hybrid environments, coordinate incident response with cross-functional teams, and document procedures while mentoring Level I technicians.

Summary Generated by Built In

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO and more

Role: Computer Support Specialist
Purpose:
Provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.
Must have the ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
Role summary:

Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies and streamline routine tasks.
The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
The ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
A strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identify services, and integrations between on-premises and cloud-based infrastructures.
A strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization’s security, compliance, and configuration standards.
Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mention Level I technicians to enhance overall Service Desk capability.
Must have excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.

Preferred Certifications:

CompTIA Security+
Microsoft Certified Endpoint Administrator Associate (or equivalent)
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher-level AWS certification)
ITIL Foundation or equivalent certification in service management
Certified SysOps Administrator - Associate

Education:
Bachelor’s degree in Information Technology, Computer Science, or a closely related field
Work Schedule:
The work will be performed during normal business hours (8:30am to 5:00pm) Monday-Friday, although work may occasionally need to be performed outside these hours, including in response to outages or other emergencies.

Skills Required

Administer and support macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to security baselines.
Experience with endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF.
Manage and troubleshoot identity and access management services including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
Diagnose and resolve authentication, connectivity, and endpoint performance issues using system logs, Event Viewer, macOS Console diagnostics, and monitoring tools.
Advanced system administration skills: patch management, baseline configuration, automated imaging processes, and improving endpoint deployment workflows.
Experience supporting cloud and hybrid environments, specifically AWS-hosted resources and integrations with on-premises infrastructure.
Strong understanding of Zero Trust security principles and compliance/configuration standards.
Coordinate cross-team incident response with Service Desk, Network Operations, and Cybersecurity teams.
Clear and effective communication; document technical procedures, create user-friendly guides, and mentor Level I technicians.
Excellent customer service, problem-solving skills, and ability to prioritize tasks under tight deadlines.
Bachelor's degree in Information Technology, Computer Science, or a closely related field.
Ability to work occasionally outside normal business hours to respond to outages or emergencies.
CompTIA Security+
Microsoft Certified Endpoint Administrator Associate (or equivalent)
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher-level AWS certification)
ITIL Foundation or equivalent service management certification
Certified SysOps Administrator - Associate