G2IT is seeking an experienced Computer Support Specialist (Level 3) to provide technical support, troubleshooting, and maintenance for enterprise IT environments. The ideal candidate will have strong experience supporting Windows, Linux, and UNIX-based infrastructure, ServiceNow ITSM, and enterprise desktop support tools.
Key Responsibilities- Provide technical support and troubleshooting for Windows, Linux, and UNIX-based environments.
- Maintain and support Windows Server, Exchange, and Solaris infrastructure.
- Troubleshoot hardware, software, network, and end-user technical issues.
- Utilize ServiceNow ITSM & CSM to manage incidents, service requests, and technical support activities.
- Remotely access user desktops using approved enterprise tools to diagnose issues, verify symptoms, isolate faults, and resolve commonly reported problems.
- Utilize SCCM and other enterprise tools to support systems and end users.
- Support the ONI Enterprise Sustainment Readiness Management System (SRMS).
- Create and maintain technical documentation, troubleshooting procedures, and support records.
- Produce reports, charts, spreadsheets, database information, and dashboard data on scheduled and ad hoc bases.
- Deliver excellent customer service while communicating technical information clearly to users and stakeholders.
- Must hold an active Top Secret (TS) security clearance and be eligible for TS/SCI access.
- 5+ years of experience maintaining and repairing Windows, Linux, and UNIX-based IT infrastructure, including Windows Server, Exchange, and Solaris.
- 3+ years of experience with ServiceNow or an equivalent IT service management/request system.
- Strong IT troubleshooting skills with the ability to diagnose and resolve hardware, software, and system-related issues.
- Experience using enterprise tools to remotely access and troubleshoot end-user desktops.
- Familiarity with ServiceNow ITSM & CSM and enterprise sustainment/support systems.
- Familiarity with System Center Configuration Manager (SCCM).
- Proficiency with Microsoft Word, Excel, PowerPoint, Project, and SharePoint.
- Ability to produce reports, charts, spreadsheets, database information, and dashboard data.
- Strong technical documentation skills.
- Excellent customer service, problem-solving, written communication, and verbal communication skills.
- Must hold at least one of the following certifications:
- CompTIA Network+
- CompTIA A+
- CompTIA Security+
- BICSI ITS Installer 2 (Fiber Optic), obtained within 6 months
- CISSP
- CASP or equivalent
- High school diploma or GED required.
- Associate degree (2+ years) from an accredited college or university is preferred.
Skills Required
- Active Top Secret security clearance and eligibility for TS/SCI access
- 5+ years maintaining and repairing Windows, Linux, and UNIX-based IT infrastructure, including Windows Server, Exchange, and Solaris
- 3+ years of experience with ServiceNow or an equivalent IT service management/request system
- Strong IT troubleshooting skills for hardware, software, and system-related issues
- Experience using enterprise tools to remotely access and troubleshoot end-user desktops
- Familiarity with ServiceNow ITSM and CSM and enterprise sustainment/support systems
- Familiarity with System Center Configuration Manager (SCCM)
- Proficiency with Microsoft Word, Excel, PowerPoint, Project, and SharePoint
- Ability to produce reports, charts, spreadsheets, database information, and dashboard data
- Strong technical documentation skills
- Excellent customer service, problem-solving, written communication, and verbal communication skills
- At least one certification: CompTIA Network+, CompTIA A+, CompTIA Security+, BICSI ITS Installer 2 Fiber Optic, CISSP, CASP, or equivalent
- High school diploma or GED
- Associate degree from an accredited college or university
What We Do
G2IT, LLC is a Woman Owned Small Business (WOSB) and an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Annapolis, Maryland. As a value-added reseller (VAR) and BMC partner, G2IT LLC. provides comprehensive information technology and systems engineering solutions that are secure, state of the art and aligned with your organization’s needs. Through G2IT’s partnerships with leading technology vendors we deliver best-in-class products and services supported by one of the most experienced professional services team in the industry. Our solutions ensures your investment in technology provides maximum performance, with minimum complexity and cost. G2IT supports all levels of the Public Sector, from the Department of Defense and Civilian agencies to State and Local government and higher education providing cost effective solutions for managing an organizations information, datacenters, and endpoints. G2IT has especially strong experience helping DoD clients address the specific challenges they face in a resource constrained environment
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