Computer Support Analyst I

This Computer Support Analyst I position is located in Philadelphia, PA of the United States. 

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst I, you will provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems. 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 
• Install, configure, and maintain hardware and software components of computer systems. 
• Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals. 
• Perform regular upgrades to ensure systems remain updated and secure. 
• Collaborate with IT teams and vendors to ensure seamless integration and operation of systems. 
• Create and maintain technical documentation and manuals. 
• Train end-users on new hardware and software applications. 
• Conduct remote troubleshooting when necessary. 
• Ensure all IT equipment complies with organizational policies and procedures. 
• Maintain confidentiality and security of all company and client information. 

• 2 plus years of proven experience as a Computer Support Analyst or similar role.  
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 
• Strong knowledge of computer systems, hardware, and software applications. 
• Proficiency in troubleshooting technical issues and providing timely solutions. 
• Excellent communication skills, both verbal and written. 
• Ability to work independently and collaboratively within a team environment. 
• Strong analytical and problem-solving skills. 
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

  Interaction 
  Daily interaction with client management and employees. 

  Impact 
  Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always. 

Location: on site role at Philadelphia, PA

Working shift: Mon - Fri 9am to 5:30pm. This may change depending on the needs of the client.

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. 

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! 

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. 

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. 

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. 

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. 

To learn more about Netrix Global please go to www.netrixglobal.com