Computer Operator II - CDS

Summary
 
Description
 

Position Purpose:

Under general supervision, operates, monitors, and troubleshoots computing platforms, systems, and peripheral equipment following established computer procedures on assigned shift. Reviews and follows all procedures and documentation in performing associated job duties. Works with I/S groups to ensure service objectives are met.

12-hour shift schedule rotating every 4 months.

This position requires a security clearance which requires U.S. Citizenship to obtain.

What You'll Do:

• Monitors/observes and troubleshoots multi-technology computing platforms including midrange, mainframe, and/or servers. Ensures stable operating environment and attains maximum utilization of system facilities and resources. May diagnose processing failures and seek appropriate corrective action.
• Reviews job control language, operates/monitors console systems and interacts with appropriate peripheral equipment such as printers, disk drives, tape technologies, and image technologies, for routine, regularly processed workloads. Resolves basic problems and escalates to Lead Operator as needed.
• Locates/monitors/mounts physical/virtual tapes and optical platters in the tape libraries. Rotates backup tape files to the vault.
• Schedules production and quality assurance runs. Monitors scheduling system. Resolves problems and/or notifies customer of problems.
• Assists programmers and systems analysts in running non-routine workloads that are used for testing, quality development, and production.

To Qualify for This Position, You Will Need:

Required Education:

• High School Diploma or equivalent

Required Work Experience:

• 2 years experience in the operation and support of a variety of computer systems.

Required Skills and Abilities:

• Demonstrated analytical, organizational, communications (verbal and written), and customer service skills.
• Knowledge of departmental operations, systems and equipment in the department.
• Ability to troubleshoot and restore routine technical service and peripheral equipment.
• Ability to perform system backup process and disaster recovery tests.
• Ability to load tapes, optical media, and paper as needed.
• Ability to interact with various technologies. Familiarity of JCL.
• Work requires ability to operate a computer.

Required Software and Tools:

• Thorough knowledge of console systems, peripheral equipment, computing platforms, and multiple systems platforms.
• Advanced knowledge of Microsoft Office.

We Prefer That You Have:

• SPLUNK experience (monitoring)
• Mainframe experience
• ServiceNow experience (opening and resolving tickets)

What We Can Do For You:

Our comprehensive benefits package includes:

· 401(k) retirement savings plan with company match

· Subsidized health plans and free vision coverage

· Life insurance

· Paid annual leave - the longer you work here, the more you earn

· Ten paid holidays

· On-site cafeterias and fitness centers in major locations

· Wellness programs and a healthy lifestyle premium discount

· Tuition assistance

· Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.