Computer Network Support Specialist (Tier 1)

White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

White Pine Innovations is seeking a Computer Network Support Specialist (Tier 1) to support our government client on site in Kansas City, MO. The Computer and Information Systems Manager will provide data center IT support in a 24x7x365 environment and second-tier support to end users for either server, or mainframe applications or hardware. They are also responsible for interacting with network services, software systems engineering, and/or application development to restore service and/or identify and correct core problems.

Essential Duties and Responsibilities:

• Provide Tier I-II support
• Perform Production Control duties using state of the art scheduling packages
• Perform System Administration duties in a mainframe and midrange environment.
• Manage and perform the steps/actions required in the Remedy ticketing system.
• Maintain current and high level of technical skill in field of expertise.
• Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.
• Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
• Support Disaster Recovery (DR) exercises
• Ensure customer satisfaction through the resolution of all issues and problems reported
• Report, document and escalate customer contacts; regarding issues, problems, and information given.
• Perform research and/or analysis on constantly changing or atypical administrative and/or program-related IT issues or problems, such as needed for regularly changing organizational requirements.
• Determines pertinent issues and collects relevant information from a wide variety of sources.
• Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers.
• Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures
• Plan and coordinate maintenance and upgrades in support of NITC Infrastructure and customers.
• Optimize the functionality of networks and systems and reallocate system resources.
• Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
• Perform research in the development of useful business requirements.
• Execute and modify jobs /programs through the use of multiple scheduling packages.
• Routinely performs a variety of Computer Operations functions such as system IPL's/Reboots, Backups, Configuration Modifications, troubleshoot failures, recycle applications, initiate and perform production scheduling functions. Research and resolve environmental and facilities power issues within the prescribed timeframes provided by the facilities team. 
• Fill out and complete the logs required during the daily security checks.
• Participating in a minimum of quarterly training on the starting of generators manually and switching PDU's from the loss power source to the available power source is considered a routine function to be performed successfully with no infractions.
• Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access.
• Other duties as assigned

Desired Qualifications:

• Existing Public Trust clearance
• Bachelor’s degree in computer science field, or an Associate’s degree in technology plus 2 years’ experience in a similar position.
• 5 years’ experience in data center support related field.
• Ability to perform system administration for Linux, Windows and Mainframe systems.
• Knowledge of networks, switches and other peripherals.
• Knowledge of storage appliances, data base and applications servers.
• Demonstrated successful project management skills.

Obtaining an ITIL Foundations V3 certification is required within 90 days of hire. Must be a US Citizen and be able to obtain/maintain a government security clearance.