We are seeking a Computational Linguist to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat driven solutions to enterprises across the world.
As part of that team, you will be trained on Omilia’s NLU platform and gain an under the hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.
The successful candidate will contribute to the design and development of production-grade conversational AI systems using Omilia’s technology suite. Tasks and responsibilities include:
- Working with customers to analyse and understand business requirements.
- Designing the application in line with established usability principles and business requirements.
- Implementing and testing the semantic models and the conversation flow using both machine learning and rule-based techniques.
- Analysing real-life human-system dialogs, assessing the overall system performance, and identifying improvement opportunities.
Knowledge, skills & experience:
- Academic Degree in Computational Linguistics, Natural Language Processing, Computer Science, related field or equivalent experience.
- Excellent command of spoken and written English.
- Strong command of Spanish.
- Junior Level Programming Knowledge.
- Excellent communication skills; customer-facing.
- Ambition, enthusiasm and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail.
- Well organized for both team and/ or solo assignments.
- Accountable within demanding deadlines.
Nice to have:
- Experience with conversational automated dialog systems, either voice or chat-based.
- Experience in any other production-level NLU/NLP solutions will also be considered a plus.
- Experience consuming external systems such as web services.
- Knowledge of Java, Python and/or bash scripting.
- Familiarity with GitLab and Jira.
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
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What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
