• A critical role in overseeing component transactions, warranty processes, and customer communication.
• Opportunities to collaborate with service teams and customers to deliver high-quality solutions.
• Competitive compensation and comprehensive benefits.
As a Component Specialist, you’ll manage component replacement workflows, interpret failure analysis reports, and ensure contractual compliance. If you have strong mechanical aptitude, Caterpillar product knowledge, and a passion for customer service, this is your chance to make an impact.Job Description:
Actively participate in daily safety discussions and maintain compliance with all safety policies and training requirements.
Attend customer meetings to review maintenance schedules, identify component replacement needs, and align with contractual obligations.
Gather equipment history to support repair vs. replace decisions and prepare component request forms.
Manage major and minor component replacement processes, including exchange transactions and DNR (Do Not Repair) identification.
Review service bay activity and support management with exchange component transactions.
Interpret failure analysis reports and recommend next steps, including site failure or observation reports.
Identify opportunities to classify components under existing warranty requirements.
Verify conditional core acceptance tests and monitor risk on minor component transactions.
Ensure compliance with customer-specific component replacement contracts and Finning’s service excellence standards.
Maintain accurate documentation and adhere to communication touchpoints throughout the component process.
Day-to-Day Activities:
Monitor component replacement schedules and align with customer contracts.
Communicate with customers regarding repair options, timelines, and contractual requirements.
Track warranty and exchange processes and ensure accurate documentation.
Collaborate with service supervisors and technical teams to resolve issues promptly.
Review KPIs and identify opportunities for process improvement.
Requirements:
Strong mechanical aptitude with willingness to learn.
Prior Caterpillar product line or general technical experience.
Experience in customer service, dealership operations, or component/warranty processes.
Understanding of remanufacturing and component sales.
Ability to interpret contractual language and ensure compliance.
Strong organizational, negotiation, and communication skills.
Proficiency in MS Office.
Important:
This position is based out of our Edmonton field office location.
Some requirement to work out out of our Fort McMurray branch (25% of the time).
Permanent, full-time role.
Monday – Friday, 5x2 shift.
Flights and Camp accommodations provided for the 25% travel.
If you’re ready to manage component processes and deliver exceptional customer service, apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- Strong mechanical aptitude with willingness to learn
- Prior Caterpillar product line or general technical experience
- Experience in customer service, dealership operations, or component/warranty processes
- Understanding of remanufacturing and component sales
- Ability to interpret contractual language and ensure compliance
- Strong organizational, negotiation, and communication skills
- Proficiency in MS Office
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
