Compliance & Traffic Review Analyst – Product Operations Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you a sharp analyst with a passion for operational excellence, compliance, and the evolving world of wireless communication?
T-Mobile is looking for a Compliance & Traffic Review Analyst – Product Operations Manager to lead product performance optimization and ensure compliance with internal standards, industry regulations, and carrier messaging policies. This hybrid role is a unique blend of product operations, compliance auditing, and technical problem-solving that directly impacts customer trust and product success.
Hybrid role with three days in the office

What You'll Do

Product Performance & Operational Excellence

• Act as the operational lead and subject matter expert supporting product managers and cross-functional teams (Engineering, IT, Care, Sales, Marketing, Finance, Supply Chain).
• Monitor product health and performance metrics; identify trends, risks, and areas for optimization.
• Design and maintain dashboards and reporting tools to ensure data-driven decision-making and team accountability.
• Support launch readiness for new features/products by defining requirements and validating testing criteria.

Compliance & Messaging Traffic Oversight

• Monitor and analyze SMS/MMS traffic daily to identify violations such as spam, phishing, spoofing, and content masking.
• Detect compliance breaches against CTIA, TCPA, FCC, and carrier policies using pattern recognition and auditing tools.
• Collaborate with legal and compliance teams to investigate and escalate messaging violations.
• Stay current on regulatory changes and continuously evolve internal policies and detection strategies.

Issue Resolution & Continuous Improvement

• Conduct root cause analyses for product or compliance issues, leading cross-functional teams to resolution.
• Document audit findings, system alerts, and enforcement actions clearly and consistently.
• Recommend and implement operational improvements and preventive controls.

What You’ll Bring

Education & Experience

• Bachelor’s degree in IT, Engineering, or a related field—or equivalent experience.
• 5–8+ years of product management experience, including leading technical products and platforms
• Familiarity with telecom message routing, SMS/MMS protocols, and short code/10DLC operations.

Regulatory & Technical Knowledge

• Deep knowledge of the messaging ecosystem, including SMS/MMS, Shortcode, Longcode, and Toll-Free solutions
• Deep understanding of CTIA Principles, TCPA, CAN-SPAM, and carrier trust frameworks.
• Exposure to auditing tools, fraud detection platforms, or content review systems.

Skills & Tools

• High attention to detail and data accuracy in high-volume environments.
• Proficiency in Excel, SQL, dashboarding tools (e.g., Tableau, Looker).
• Strong communication skills to articulate findings, write reports, and lead presentations.
• Ability to prioritize and manage multiple initiatives in a fast-paced setting.

Preferred Skills

• Experience working with carrier or vendor APIs and automated alerting systems.
• Exposure to Natural Language Processing (NLP) or content classification models is a plus.
• Certifications in compliance (e.g., CIPP/US), fraud, or security are desirable.
• Understanding of message throttling, rate limiting, and content fingerprinting best practices.

Soft Skills

• Uncompromising integrity and confidentiality with sensitive content.
• Proactive, self-driven, and comfortable working in a high-volume, fast-paced environment.
• Strong judgment in ambiguous or borderline cases.

Why Join Us?

This is more than a job, it's an opportunity to protect customers, ensure operational excellence, and help shape the future of wireless. If you're a detail-oriented professional with a passion for data, compliance, and collaboration, we want to hear from you.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $86,400 - $155,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ323763¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.