Compliance Supervisory Associate, Wealth Operations

The Wealth Operations – Compliance Supervisory Associate is a pivotal role within our updated supervision structure, dedicated primarily to supporting the supervision of financial advisors at Manulife Wealth. This position focuses on essential non-licensed tasks that help maintain regulatory compliance and support the Tier 1 Supervision Team. Reporting directly to the National Director Field Supervision, the Supervision Associate is instrumental in ensuring that advisors adhere to regulatory requirements, thereby protecting the interests of both the firm and its clients.

As a Compliance Supervisory Associate, you will be responsible for executing a variety of tasks that facilitate the supervision process. Your duties will include processing updates to client information, managing approvals for various account-related activities, analysis managed account data for quarterly meetings and supporting supervision control processes. Additionally, you will assist in tracking high-level audit responses and preparing for branch visits, thereby contributing to a comprehensive compliance framework that supports the firm’s regulatory commitments.

Your role requires strong organizational skills and the ability to collaborate effectively with various departments. By maintaining detailed records and supporting operational initiatives, you will enhance the efficiency and effectiveness of our compliance operations, ensuring a balance between excellent service and rigorous adherence to supervision requirements. This role works closely with licensed Supervision staff that may need to be a secondary approver of your work.

Position Responsibilities:

Advisor Supervision & Branch Reviews

• Outside activity review for Supervision Manager approvals
• Shared premise review sent for secondary approval by Supervision Manager
• Relocation template approvals
• Associate advisor delegation letters
• Collect, track and report on audit response and article collections for audits
• Collect pre-work and prepare reporting for Advisor Supervision Manager Branch Visits
• Collection and analysis of managed account data

Account /Trade Reviews

• Multiple non-material account reviews, including:
  • Update to non-material client updates
  • Name and address updates, including hold-mail requests
  • Foreign wires
  • Non-qualified security
  • Donations
  • Advisor code changes
  • Manual account pre-reviews
  • Restriction requests

• Banking and systematic event approvals
• Transfer approvals
• POS failure inquiries

Field Supervision Controls

• Provide reporting on effectiveness and efficiency of account and trade supervision
• Manage restriction control process for outdated KYC, foreign accounts, IA code changes etc
• Execute release testing

Additional Accountabilities

• Management of the field supervision inbox
  • Submission of sanction fines to commission
  • Reimbursement review and submission to commission

Preliminary AML flag analysis

• Branch Visit data collection to support this critical function

Hard and soft skills

• Draft job aids and policy/process documents, including Wealth Guide articles
• Updating and tracking:
  • Compliance courses
  • AML training
  • Proofpoint completions and remediation actions
• Other responsibilities as advisors join or depart the firm
• Other responsibilities required to support field supervision

Qualifications and Skills: 

• Professional background in the financial services industry preferably with a Canadian Investment Regulatory Organization (CIRO) Dealer

• Knowledge of the FCC System is an asset

• Knowledge of Portfolio Aid 360 is an asset

• Microsoft tools such as power BI, sharepoint and excel is necessary

• Organizational and prioritization skills to be able to work in a multitasking environment

• A capacity to engage constructively and respectfully with individuals at all levels of the organization, and an ability to achieve high-quality outcomes

• Highly detailed oriented

• Can manage the balance between servicing and supporting advisors while ensuring we follow supervision requirements

• Strong analytical and problem-solving skills and sound professional judgment 

• Ability to manage ambiguity

• French language skills would be a bonus but not mandatory

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].