Compliance Specialist

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The Compliance Specialist is responsible for supporting key Compliance Department functions, including investigating and resolving customer credit disputes through the E-OSCAR system and standardized correspondence. This role ensures timely tracking, response, and documentation of customer and regulatory complaints.

This position supports monitoring and follow-up on internal audit findings and state examination reports, ensuring adherence to deadlines and compliance requirements while managing multiple priorities in a deadline-driven environment.

Duties/Responsibilities:

• Daily review and completion of credit disputes received via e-OSCAR and daily completion of direct dispute letters received at Home Office regarding customer accounts.
• Ensure customer complaints are processed, tracked, and resolved in a timely manner.
• Distribute customer letters to Home Office, Supervisors, and Director of Compliance, and follow up for a response, tracking if needed. Prepare initial response of letters when appropriate.
• Ensure audit reports are processed; create a follow-up for supervisor response, alert supervisor, and Director of Compliance for overdue responses.
• Prepare initial customer complaint response for Director of Compliance and Home Office counsel review.
• Cross-trained to handle, in addition to the tasks, the duties of the Vendor Compliance Specialist should such a need arise.
• Perform all other duties as assigned.

Required Skills/Abilities:

• Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
• Demonstrates strong interpersonal skills with the ability to work effectively both independently and as part of a collaborative team environment.
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)

Education and Experience:

• High school diploma or GED required.

Physical Requirements:

• Stand, walk, and/or sit for eight (8) hours a day
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.