Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly (over 75k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.
Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are scaling rapidly and you’d be joining a team of over 200 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our new vehicle-to-grid (V2G) technology.
🔋What You'll Be Doing
- Periodic review of systems, policies and guidelines to look for improvements and ensure ongoing compliance
- Monitoring and Quality Assurance frameworks to detect systemic issues
- Review of high-risk workflows (vulnerable customers, billing, complaints)
- Internal audits and spot checks
- Sit alongside process designers to ensure controls are embedded early in a process
- Provide operational interpretation of regulatory obligations
- Apply scalable solutions to Operations processes to improve customer experience and reduce business costs
- Maintain a forward view of emerging regulatory areas and risk
- Prepare regulatory reports throughout the year and responses to ad hoc queries from regulators, escalation point for complaint and Ombudsman case management
- Champion a compliance-centric culture within the organisationHelp to build training, SOPs, tools, dashboards
- Support Operations to feel confident they can own their compliance domain
🎯 What We're Looking For
- 1-3 years+ prior experience in a compliance or operations role within the energy, finance, or telecommunications sector
- You have a good understanding of the regulatory framework applicable to electricity retailers, or the ability to quickly learn on the job
- Strong analytical skills, attention to detail, and the willingness to dive into detailed operational processes to identify issues and opportunities for improvement
- Solid project management skills to deliver on multiple pieces of impactful work at once
- The ability to work independently and as part of a team
- You’re a people person - you love both working with people and helping people
- You’re empathetic - you care and want to understand customers' problems
- You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept to an internal stakeholder or regulator, or handling a customer complaint
- You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
- You’re persistent - you will be working in a fast-paced and changing environment and work well in situations where the path forward might not be obvious.
At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
💚 Benefits
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 190 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city
- Flexible working hours with provision for regular work from home arrangements.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year
🌈 If this kind of work gets you excited, we'd love to hear from you!
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please. We've got this! Thank you.
What We Do
Founded in 2017 by Chris Thompson and Dan Adams, Amber gives customers dynamic power prices that change depending on the real wholesale value of energy. Customers can pay less by charging your battery when energy is greener and cheaper as well as earn more by exporting when prices increase. Combined with Amber's smart tech, solar and battery owners have the power to supercharge their savings, take control of their battery and make their energy work harder for them. Amber is backed by some of Australia’s best accelerators and investors, including EnergyLab (Australia’s leading energy accelerator) and Startmate (Australia’s leading tech accelerator). Investors include Blackbird, Square Peg, Main Sequence, Commonwealth Bank and Black Sheep Capital. The company has won Startup Vic’s Impact Pitch Night, for the best startup focused on making a positive social impact and been named Victorian Start-up of the Year.
