Summary:
The Compliance Specialist supports enterprise-wide compliance initiatives by monitoring adherence to company policies, regulatory requirements, and industry standards across sales, collections, marketing, digital accessibility, and third-party partner operations. This role is responsible for conducting audits, investigations, monitoring activities, and compliance reviews to identify risks, evaluate controls, and support remediation efforts. The Compliance Specialist partners with business stakeholders to promote a culture of compliance, ethics, and accountability while helping ensure regulatory readiness across the organization.
Duties and Responsibilities:
Compliance Monitoring & Auditing
Conduct risk-based audits and monitoring activities across sales, collections, marketing, customer service, and third-party partner operations.
Perform ad hoc reviews and investigations in response to identified risks, complaints, regulatory changes, or leadership requests.
Evaluate the effectiveness of compliance controls and business processes.
Identify compliance gaps, document findings, and partner with stakeholders to develop and track corrective actions.
Maintain detailed audit and monitoring documentation to support internal reviews and regulatory examinations.
Analyze trends and recurring issues to recommend process improvements and risk mitigation strategies.
ADA Accessibility Compliance
Support oversight of the company's digital accessibility compliance program.
Monitor compliance with ADA requirements and WCAG accessibility standards across websites and digital assets.
Coordinate testing, validation, remediation tracking, and reporting activities with business and technology teams.
Assist in evaluating new initiatives, products, and communications for accessibility risks and requirements.
Sales & Collections Compliance
Conduct monitoring, audits, and reviews of sales, collections, customer service, and third-party partner activities.
Evaluate customer interactions, disclosures, scripts, and communications for compliance with company policies and regulatory requirements.
Identify compliance risks and partner with stakeholders on corrective actions and process improvements.
Third-Party Partner Oversight
Conduct compliance reviews of third-party marketing partners/lead generators.
Evaluate partner activities for adherence to contractual obligations, company standards, and regulatory requirements.
Identify and escalate vendor-related compliance concerns.
Ethics & Investigations
Support intake, review, and investigation of ethics complaints, employee concerns, and potential policy violations.
Gather and analyze information, document findings, and partner with appropriate stakeholders throughout the investigation process.
Maintain confidentiality and professionalism while handling sensitive matters.
Assist with reporting and tracking investigation outcomes and remediation efforts.
Compliance Advisory & Training
Provide guidance to business stakeholders regarding compliance requirements, policies, and best practices.
Assist in developing training materials, awareness communications, standard operating procedures, and compliance resources.
Support implementation of new compliance initiatives and regulatory requirements.
Serve as a resource for compliance-related questions across the organization.
Required Qualifications:
2–5+ years of experience in compliance, audit, risk management, investigations, legal support, or regulatory operations.
Experience conducting audits, monitoring activities, investigations, or control testing.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to manage multiple priorities and work independently.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Preferred Qualifications:
Knowledge of consumer protection, advertising, accessibility, privacy, collections, and sales-related regulatory requirements.
Familiarity with ADA and WCAG accessibility standards.
Experience conducting compliance investigations, ethics reviews, or regulatory assessments.
Experience working with third-party vendor oversight programs.
Experience with compliance reporting, audit management, or risk assessment processes.
Professional compliance, audit, or risk certifications are a plus.
Skills Required
- 2-5+ years of experience in compliance, audit, risk management, investigations, legal support, or regulatory operations.
- Experience conducting audits, monitoring activities, investigations, or control testing.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to manage multiple priorities and work independently.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Knowledge of consumer protection, advertising, accessibility, privacy, collections, and sales-related regulatory requirements.
- Familiarity with ADA and WCAG accessibility standards.
- Experience conducting compliance investigations, ethics reviews, or regulatory assessments.
- Experience working with third-party vendor oversight programs.
- Experience with compliance reporting, audit management, or risk assessment processes.
- Professional compliance, audit, or risk certifications.
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
