Compliance Representative I

The Compliance Representative helps to preserve the interests of Nu Skin Enterprises, Inc. (NSE), specifically Nu Skin International, Inc. (NSI) and Pharmanex, Inc. (PX), by monitoring and reviewing brand affiliate compliance on a worldwide basis. The Compliance Representative investigates, analyzes, and processes all domestic and international contract violations that may require disciplinary action by NSE. The Brand affiliate Compliance Representative also evaluates and reviews brand affiliate and corporate produced promotional and marketing materials.

What you’ll do:

• Educate brand affiliates regarding the Policies and Procedures of all divisions and help them to understand how they can successfully build their businesses within those guidelines.
  • Monitor [email protected] and other department mailboxes. Respond to complaints, questions and concerns within 48 hours.
  • Communicate with brand affiliates through telephone or written correspondence regarding company policy, case information, the disciplinary process, and/or legal decisions, which affect brand affiliate compliance cases. This correspondence may be directed to brand affiliates, non-brand affiliate participants, their legal counsel, or any other parties, as directed by General Counsel and/or the Director of Brand affiliate Compliance.
  • Review marketing and promotional materials (Sales Aids, websites, advertising materials, etc.) produced by independent brand affiliates and contact them regarding any required changes.
• Investigate, analyze, and prepare all possible and substantiated brand affiliate compliance cases. These are cases which may require sanctions and/or legal action against an independent brand affiliate or brand affiliateship.
  • Analyze all information received to determine whether the details substantiate a breach of contract.
  • Carry out the investigation and evidence gathering of alleged brand affiliate misconduct.
  • Maintain accurate and complete records of investigations and actions taken for each case as these records are vital.
  • Update contacts in Atlas or AM DASH as they pertain to each case and updates, actions taken, dates letters were sent, responses received, if holds are imposed, etc.
  • Prepare correspondence relating to each case.
  • Prepare each case for review by the Director of Brand affiliate Compliance and the Brand affiliate Compliance Review Committee (CRC) and the Brand affiliate Compliance Appeals Committee (CAC).
  • Implement disciplinary decisions of the CRC and CAC.
    • Quickly, carefully, and effectively analyze and prepare policy violation summaries for all such issues (on a global basis) and ensure a timely resolution.
• Correctly convey company Policies and Procedures to various corporate departments and international branch offices.
  • Develop a strong working relationship with various NSE company departments (i.e.: Marketing, Brand affiliate Services, Creative Services, Purchasing, Finance, etc.) and assist in providing updated policies and guidelines
  • Conduct quarterly trainings for the Sales and CMS departments, or as needed when new employees are hired.
  • Integrate and communicate company policies when creating marketing materials, sales aids and corporate presentations to the brand affiliate field.
    • Partner with other departments to coordinate efforts in educating the brand affiliates to create consistency and an equal playing field.
• Web and Social Media outlets are investigated to mitigate the risk and exposure to fraud, product diversion and income/product claims.

• Search eBay, Amazon, Mercado Libre and other auction/classified websites for products being sold.
• Perform weekly test-buys in order to track marked product and/or link information to brand affiliate accounts in order to contact and educate brand affiliates of policy and remove products from unauthorized sales channels.
• Work with Blue Diamonds that have created websites to ensure sites are compliant with company policies and federal/government regulators.
  • Contact brand affiliates who are advertising on the web or social media sites and educate them on policies in order to get information removed quickly.

• Strong desire to follow and be a part of the company’s Mission and Vision statements.
  • Use ethical and sound guidelines when making decisions.
  • Work closely with other team members and departments and maintain a positive attitude in order to help the company and our brand affiliates succeed.
  • Execute with Excellence in all tasks or assignments and be willing to accept additional projects or assignments that may arise.

What you’ll need:

• Knowledge of compliance and why it is necessary.
• Ability to manage multiple projects and work with other team members.
• Excellent interpersonal and organizational skills.
• Excellent oral and written communication skills, telephone etiquette, and customer service abilities.
• Excellent analytical, problem solving, decision making, and judgmental skills.
• Strong understanding of and ability to use Microsoft Word and Excel.
• Strong understanding of AM DASH, Atlas and SAP preferred.
• Paralegal or Bachelor's degree preferred.
• Ability to make decisions and perform tasks under pressure and maintain professional demeanor while handling stressful situations and/or conversations with brand affiliates.
• At least one year of experience as an Account Manager preferred.
• At least two years of experience with the company preferred.
• Education and/or experience with a technical emphasis preferred.
• Thorough understanding of NSE Policies and Procedures, Sales Compensation Plan, and all other programs and regulations, which affect brand affiliates locally and internationally.
• Ability to maintain confidences.
• Foreign language ability preferred

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy. Thinking about expanding your family? We have generous maternity and paternity leave too.

We are proud to be an equal opportunity employer seeking diversity in qualified applicants for employment.  At Nu Skin we strive to create an environment where success is independent of race, ethnicity, age, gender identity, gender expression, sexual orientation, religion, national origin, ancestry, genetic information, medical condition, disability, marital or veteran status, or any other legally protected status.

Applicants with disabilities who need assistance with the application process may be entitled to reasonable accommodation in accordance with applicable law. If you need assistance in completing an application or participating in an interview because of a disability, please contact our Talent Acquisition team at [email protected]

Information you provide on your application will be processed according to our Privacy Policy, which is available for you to review at https://www.nuskin.com/en_US/corporate/privacy.html. For questions about this policy, please contact us at [email protected].