Compliance Relationship Officer

Are you an experienced customer-focused professional with a talent for building positive relationships and resolving complex access challenges?
Do you thrive in a role where you can make a real difference by helping customers stay safe while ensuring essential compliance activities are delivered?

If so, we'd love to hear from you.

As our Compliance Relationship Officer, you'll play a vital role in supporting the delivery of compliance inspections, servicing programmes, and safety activities across our homes. You'll work directly with customers, colleagues, contractors, legal teams, and external agencies to secure access, reduce risk, and ensure we continue to meet our statutory and regulatory responsibilities.

Location: Hybrid - Norwich with travel across our operating regions
Hours: Full Time
Contract: Permanent

We are actively recruiting for two positions

• build positive and effective relationships with customers, including those who may be vulnerable or facing challenging circumstances.

• engage with customers to secure access for compliance inspections, servicing, and safety activities.

• work collaboratively with compliance teams, neighbourhood colleagues, contractors, solicitors, and external agencies to achieve positive outcomes.

• support the resolution of access challenges through early intervention, clear communication, and practical solutions.

• maintain accurate records and case notes to support compliance activity and audit requirements.

• ensure customers are kept informed before, during, and after compliance visits.

• contribute to continuous improvement by identifying opportunities to enhance processes and customer outcomes.

In this role, you'll help ensure customers live in safe, compliant homes by successfully securing access for essential inspections and servicing activities. You'll build strong working relationships, deliver positive customer experiences, reduce compliance risk, and support the organisation in meeting its legal and regulatory obligations.

• experience building positive relationships with customers, including vulnerable customers.

• strong communication and interpersonal skills with the ability to influence and negotiate effectively.

• experience working collaboratively with multiple stakeholders to achieve successful outcomes.

• ability to balance customer needs with organisational, legal, and regulatory requirements.

• experience maintaining accurate records and supporting reporting requirements.

• strong organisational skills and attention to detail.

• full UK driving licence.

This is an opportunity to play a key role in protecting customers and supporting compliance across thousands of homes. You'll help customers remain safe, build meaningful relationships, and contribute directly to our purpose of enabling people to thrive.

• Competitive Salary - up to £35,000

• 25 days holiday + Bank Holidays (increasing with length of service)

• Family Friendly policies

• Health and Wellbeing support

• Learning and development opportunities

• Opportunity to be part of one of the largest housing providers in the UK

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement outlining why you're the right person for the role.

Closing Date: 03/11/2026
Interview Date: TBC

About Us
Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.