Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
Nayax is looking for a Compliance Operations Project manager to support our global Compliance Operations function, which is responsible for the implementation of AML (Anti-Money Laundering) regulations and KYC (Know Your Customer) onboarding processes. As the Compliance Operations Project Manager, you will play a pivotal role in improving compliance organizational processes while implementing measurements and automations. You will collaborate with all Compliance Operations members as well as various departments to improve and streamline internal processes and elevate the customer KYC onboarding experience.
The Compliance Operations Manager will report to the Nayax Compliance Operations Director.
Key Responsibilities:
Process Improvement & Problem Solving
- Identify gaps and opportunities within the KYC onboarding process.
- Investigate and resolve process breakdowns while collaborating with the Product Management team, IT, Customer Experience (CX), and other stakeholders.
- Lead the design and implementation of enhanced, automated, and resilient compliance processes and systems.
Performance Measurement
- Develop and implement a measurement framework to monitor Compliance team performance and KYC cycle times.
- Create dashboards and reporting tools to present insights and support data‑driven decision‑making.
On‑Demand Operational Support
- Provide hands‑on assistance during peak workloads, including tasks related to AML reporting, sanctions screening, MCC reviews, and other regulatory requirements that arise on an as‑needed basis.
Knowledge Management
- Establish, maintain, and continuously improve internal knowledge management hubs and documentation repositories.
What Makes You a Great Fit:
- At least 5 years of experience in project management.
- Strong Excel skills and extensive experience using project management systems
- Fluent in Hebrew and English- Must; proficiency in additional languages is a plus.
- Ability to work in a high‑pressure and dynamic environment – A must.
- Strong organizational and analytical skills, with a creative approach and high ability of problem-solving.
- Self-learning ability – A must.
- Experience in customer support- is an advantage.
- Excellent communication and interpersonal skills, with a collaborative mindset.
What Makes This Role Exciting:
- You’ll join a leading global fintech company and contribute directly to the efficiency and scalability of a key operational function.
- You will play a high-impact role, working cross-functionally across product, tech, and compliance.
- You’ll be part of a dynamic, multinational environment and enjoy the benefits of working in a growing, innovative company.
- Hybrid work model: based in Herzliya, with one day a week from home.
Top Skills
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
