Compliance Operations Manager (Madrid)

Global financial rails are undergoing a once-in-a-generation transformation. Instant settlement. Programmable. Agent-first. Crossmint is the infrastructure helping companies build for that future.
We are the leading all-in-one stablecoin and wallet infrastructure platform, enabling fintechs, enterprises, and agentic platforms to integrate stablecoin rails with speed, compliance, and scale. Crossmint provides everything enterprises need to ship smart financial rails, including smart wallets, cross-chain stablecoin orchestration, on/offramps, token checkout, and more, all through a single developer-friendly API.
Trusted by more than 40,000 clients including global leaders like MoneyGram, Western Union, and Paga to nation states like the Marshall Islands, Crossmint powers stablecoin flows that move billions from cross-border remittances, global payroll, to the world's first digital UBI program.
MiCA-authorized, PSD2-licensed, and SOC2 Type II certified, Crossmint serves 150+ countries globally across 50+ blockchains. Backed by Ribbit Capital, Franklin Templeton, NYCA, First Round, and Lightspeed Faction.
We're building the infrastructure for the era of programmable finance. Join us!

Madrid, Spain

Full-time. Hybrid schedule.

50,000 – 70,000 EUR

Note: Final level and compensation are determined during the interview process based on experience and fit.

4–7 years of experience in compliance or financial services operations.

We are looking for a Compliance Operations Manager to own the day-to-day operational running of Crossmint's regulatory and compliance program across all jurisdictions.

This is not a policy-writing role. It is an execution role. You will sit at the intersection of Legal, Product, Engineering, and Finance, and your job is to make sure our regulatory obligations are met on time, with the right evidence, and without constant escalation to the GC.

You will manage license maintenance and regulatory reporting, build and evidence internal controls, coordinate cross-functional compliance workstreams, and act as the operational backbone of a Legal and Compliance function that is scaling fast across multiple regulated jurisdictions.

License Maintenance and Regulatory Reporting

• Own the regulatory reporting calendar across all active licenses (Banco de España, CNMV, FCA, FinCEN, and others as we expand), ensuring all periodic filings are prepared and submitted on time.

• Gather and consolidate information from internal stakeholders — Product, Engineering, Finance, Operations — in response to regulatory requests and supervisory queries.

• Prepare and review regulatory reports, returns, and supervisory submissions, coordinating with external counsel where required.

• Track license conditions and ongoing obligations, flagging changes in regulatory requirements and maintaining a live compliance calendar.

Internal Controls and Evidence

• Maintain and evidence Crossmint's internal controls framework, ensuring controls are documented, tested, and audit-ready across relevant frameworks (MiCA, PSD2, DORA, SOC 2, GDPR).

• Support Legal and Compliance in identifying control gaps and coordinating remediation across the relevant business owners.

• Manage the production and organization of compliance documentation, policies, and procedures, ensuring they remain current and accessible.

• Own audit readiness for regulatory examinations and third-party audits, coordinating evidence collection and stakeholder responses.

Regulatory Project Management

• Lead cross-functional implementation workstreams for new regulatory requirements and license applications, owning timelines, dependencies, and internal accountability.

• Chase and coordinate internal stakeholders — including Engineering and Product — to deliver compliance requirements on time, without defaulting to the GC for every escalation.

• Manage relationships with external counsel, PSPs, banking partners, and third-party vendors on compliance-related workstreams.

• Support the opening of banking accounts and onboarding of regulated service providers across jurisdictions.

Cross-Functional Compliance Embedding

• Work directly with Engineering and Product to ensure regulatory constraints are understood and reflected at the design and build stage — including data flows, API architecture, access controls, and incident management processes.

• Coordinate the update of customer-facing materials (disclosures, terms, risk warnings) in response to regulatory changes.

• Support the Financial Crime function as needed, including AML/CFT-related controls documentation and CDD processes.

Required

• 4–7 years of experience in compliance operations or financial services project management, within fintech, payments, capital markets, or regulated financial services.

• Demonstrable experience managing regulatory reporting and license maintenance obligations — periodic returns, supervisory requests, condition tracking.

• Structured project management skills: ability to run multiple concurrent workstreams, maintain delivery plans, manage dependencies, and hold stakeholders accountable without formal authority.

• Technical fluency sufficient to work credibly with Engineering and Product: comfortable reading technical documentation, understanding system architecture, and translating regulatory requirements into technical constraints.

• Experience maintaining and evidencing internal controls frameworks (DORA, SOC 2, ISO 27001, or equivalent).

• Fluent English, both written and spoken. Spanish is a strong asset given the Madrid base and the EU regulatory perimeter.

Nice to Have

• Familiarity with MiCA, PSD2, or crypto-asset services regulation.

• Experience in a Big Four firm or a technology/management consulting firm in a risk, regulatory, or technology advisory practice.

• Exposure to AML/CFT controls, CDD processes, or FinCrime compliance operations.

• Formal PM methodology (PMP, PRINCE2, Agile/Scrum).

• Experience supporting API-driven or infrastructure-focused product platforms in a compliance or risk capacity.

This role offers direct exposure to a multi-jurisdictional regulatory program that is genuinely complex and genuinely important. You will work closely with the GC, with product and engineering leadership, and with external counsel across Spain, the UK, and the US.

If you are the kind of person who likes turning a regulatory obligation into a closed workstream — and who does not need hand-holding to make that happen — we would like to speak with you.

• Extensive access to leading AI tools and subscriptions, with AI actively encouraged and integrated into daily workflows.

• We conduct two performance reviews annually. The first addresses performance ratings, bonuses, and promotions. The second encompasses these elements along with salary adjustments reflecting inflation and market conditions.

• Stock options are part of every full-time offer. We want everyone here to be a genuine stakeholder in what we're building.

• Unlimited Paid Time Off.

• Parental Leave program.

• Company laptop and allowance for any necessary home equipment.

• Daily stipend for in-office meals and/or commuting to the office.

• Three company-paid off-sites each year. Recent ones include: Miami, Lisbon, Medellín, Panamá.

• Health + Dental insurance fully covered by Crossmint.

• Flexible retribution with tax benefits through Cobee.

• Results and delivery: Ship high quality work fast.

• Build for the long term: Build scalable, secure, and reliable solutions. Use AI.

• Extreme Ownership: Be an effective Directly Responsible Individual (DRI). Be proactive.

• Be a team player: Be an effective and kind colleague providing credible challenge. Be present and reliable.

Talent research indicates that women are often less inclined than men to apply for a role unless they have experience in 100% of the listed skills. However, this list is only a guide. We welcome your application even if you feel you meet around 75% of the requirements. At Crossmint, we believe skills can be learned, and diversity makes us stronger.

We work to foster a respectful environment where each person can be their authentic self, free from harassment, racism, and any form of discrimination. We proudly uphold our commitment to diversity and inclusion as an equal opportunity employer, and this policy applies to all employment practices within our organization.

Please note that Crossmint never conducts AI-based interviews, and all of our processes include an initial video call with a team member. Crossmint will not request your personal identification documents or any payment at any point during your interview process. Please stay vigilant about potential fraud. If you receive an email that claims to be from Crossmint but ends with any domain other than @crossmint.com, @crossmint.io or @paella.dev, it is not from us. We own these three domains listed before, and they are the only legitimate ones.

Please let our Talent Team know if you need any assistance completing any forms, or participating in the process.

Our People Ops team will be joining you throughout the entirety of the interview and onboarding processes. Feel free to reach out if you need anything!

• Adolfo Fernández - Head of People Ops

• Gloria Alogo - People Ops, Onboarding & Benefits

⚠️ Please note that these are the only members of our People Ops team. Please remain vigilant and watch out for impersonators.

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