We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
The Compliance Operations Analyst is a key member of a cross-functional team that will have the opportunity to influence and impact multiple departments at Charlie Health. The Analyst will work directly with the compliance leadership to work on special projects focused on enhancing the efficiency and effectiveness of the department.
Day-to-day work could include sourcing and implementing new technologies, identifying areas of process improvement, project managing key initiatives, and working with departmental leaders across the organization on risk identification and mitigation. The Analyst should be reliable, diplomatic, and strategic, with the ability to distill complex ideas into actionable plans. They should be eager to join a fast-paced company with a strong desire to work independently on high-impact projects.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.
- Directly support the Compliance Operations function and the CCO herself on critical, cross-departmental projects, including regulatory strategy, risk identification and mitigation, and performance improvement projects
- Ensures timely and effective completion of projects and initiatives of the compliance department
- Identifies areas of improvement, and then proactively creates and maintains systems and processes to streamline department operations
- Designs and produces complex documents, reports, and presentations for report-out to senior leadership
- Supports talent acquisition activities (including application review, screening, and intake calls) when capacity is needed
- Drafts letters, emails, reports, and other correspondence on behalf of the Compliance Department
- Maintains and iterates on existing data-centric workflows
- Bachelor's degree or equivalent experience
- 0-2 years of experience in high-growth environments, such as product/project management, engineering, public markets, consulting, or operations
- Healthcare administration and/or behavioral health experience preferred but not required
- Microsoft Office fluency, including Excel
- Experience with project management software such as Airtable, Monday.com, Jira, or Notion preferred but not required
- Self-starter with a demonstrated history of taking ownership of projects and executing them with minimal supervision
- Strong interpersonal skills and ability to communicate complex ideas
- Experience translating issues from stakeholders into actionable plans, communicating those plans across a team, and ensuring the timely execution of agreed upon plans
- Strong project management skills, with a demonstrated ability to corral and manage details in a fast-paced, fluid environment
- Highly reliable with experience managing complex initiatives
- Outstanding organizational and time management skills
- Able to manage sensitive information in confidential and professional manner
- Work authorized in the United States and native or bilingual English proficiency
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
What We Do
Charlie Health provides personalized, treatment programs for teens, young adults, and families struggling with mental health and substance use disorders. Our team of forward-thinking, industry leaders leverage a tailored approach to evidence-based, comprehensive treatment plans. Through group, individual, and family therapy, we're providing clients with the support they need to achieve sustainable healing.
