With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address.
If you’ve received a communication regarding Synctera that you have a question or concern about, please contact [email protected].
Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.
What We're Doing
At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more.
We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!
What We’re Looking For
If you take action, enjoy carrying out processes, and want to be part of an exciting startup in the BaaS industry, keep reading! This role involves troubleshooting system issues, collecting data, identifying and addressing process gaps, and communicating internally and externally across different functions.
As a Compliance Operations Analyst, you will play a critical role in continuing to build and implement our Compliance Operations strategy. The role will have a primary focus on conducting day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will conduct manual reviews of identity verification details and ensure they comply with the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and various global watchlists. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly-engaged role.
What You'll Do
- Investigate various system-generated alerts in our case management platform, including alerts for potential transaction fraud, unusual activity, and chargeback disputes.
- Conduct manual reviews of customer documentation and identity verification details to ensure compliance with KYC regulations, OFAC guidelines, and internal policies.
- Perform enhanced due diligence (EDD) assessments, paying close attention to complex ownership structures, transaction patterns, and potential matches with OFAC or other relevant watchlists.
- Analyze customer accounts and transactional data to identify potential fraud activity.
- Maintain well-documented records of KYC reviews, investigations, and OFAC/watchlist-related activities, ensuring compliance with regulatory requirements and internal policies.
- Collaborate with cross-functional teams to resolve compliance-related issues.
- Provide input into ongoing process improvements.
- Ad-hoc investigations and project work as required.
What You'll Bring
- A minimum of 2 years of experience in compliance, fraud detection, or a similar role at a financial institution or FinTech is required.
- Knowledge of banking regulations, including BSA/AML, KYC, OFAC sanctions, etc.
- Action-oriented with a desire for process execution as part of this role involves troubleshooting system issues, gathering data, identifying and solving process gaps, and internal and external cross-functional communication
- Familiarity with identity verification tools and fraud detection techniques.
- Detail-oriented mindset with excellent analytical and problem-solving skills.
- Ability to work independently, prioritize tasks, make decisions, and meet deadlines in a fast-paced and dynamic environment.
Diversity & Inclusion
Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.
The hourly range for this position (USD: $35-$50/hr) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.
To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.
What We Do
Whether you're looking to prototype, release an MVP, or bring a new service to your existing customer base, Synctera has the platform, experiences, and programs to help you build and launch your FinTech app fast, and scale it over the long term.
Why Work With Us
We engage and attract a high-caliber, diverse, equitable and inclusive team; culminating in a “Best Place to Work” employee experience. We do this by leading the supportive and caring culture that authentically interweaves and connects our People, Leadership and Organization with Trust, Transparency and Development.
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