Compliance Officer

Are you passionate about data privacy and ready to grow your career in risk management?
Join us as a privacy risk professional and play a pivotal role in strengthening our enterprise privacy and compliance efforts. As a Compliance Officer, you’ll help drive Citizens’ customer-first, innovation-driven growth by identifying, assessing, and managing privacy risks across business lines. This entry-level role offers valuable exposure to financial institution operations, laws and regulations, cybersecurity, and data protection practices.
As a Compliance Officer, you’ll help execute our Privacy Office strategy to ensure compliance with Citizens privacy policies and evolving privacy laws and regulations. You’ll help champion Privacy by Design (PbD) across the organization, leveraging skills you bring and learn on the job to support providing guidance and effective challenge in risk management processes as well as strategic decision-making with risk and business partners. You will be expected to learn on the job and grow into a full-fledged risk and compliance professional. Bonus points if you bring a great sense of humor—we value personality as much as professionalism!
Key Responsibilities

• Learn to build relationships and collaborate with business lines to identify, mitigate, and escalate privacy risks
• Learn to conduct privacy vendor assessments with internal stakeholders and third-party teams
• Learn to implement Privacy by Design practices to proactively address privacy risks
• Learn to drive cross-functional strategies to ensure compliance with Citizens policies and current/future privacy laws
• Learn to provide guidance and challenge to business units on privacy-related risks
• Learn to assess privacy controls for compliance with laws, regulations, and internal policies
• Learn to perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN-SPAM, etc.)
• Learn to complete Privacy Impact Assessments for new initiatives and products
• Learn to support investigations and remediation of privacy incidents
• Learn to design and analyze key risk and performance metrics to identify trends and measure program effectiveness and perform reporting/metrics storytelling 
• Learn to partner with Line of Defense teams to enhance risk culture and control effectiveness
• Learn to contribute to the development and continuous improvement of the Privacy Program
• Learn to use data analytics tools to manage privacy-related data and generate actionable insights

Required Skills/Experience

• Strong verbal and written communication skills.

• Strong organizational, teamwork, and interpersonal skills.

• Self-starter who will take initiative, learn quickly, and work both independently and collaboratively.

• Results oriented and quickly turn around high-quality work in a fast-paced environment.

• Ability to learn quickly on the job and apply training/learnings to everyday responsibilities 
• Critical thinker with strong problem-solving and risk assessment abilities
• Big-picture thinker as well as detailed-oriented
• Able to work with Microsoft Office suite
• Comfortable working with large datasets and using data to drive decisions

Education & Certifications

• Bachelor’s degree required
• Risk management and/or privacy certifications welcomed

Hours & Work Schedule

• Hours per Week: 40 
• Work Schedule: Mon-Fri

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.