About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
A Compliance Officer’s responsibility is to assess the compliance performance of our client’s call center associates. The ideal candidate will monitor transactions and assess associates’ demeanor, accuracy, customer service performance, and conformity to company and client policies and procedures.
This individual will assist in developing, creating and implementing call center compliance processes and procedures; as well as making recommendations for enhancements and preparing reports that can be used for root cause analysis, action planning and process improvements.
As Compliance Officer, You Will…
Conduct periodic internal reviews, transaction audits (including physical audits) to ensure that compliance procedures are followed
Conduct or direct the internal investigation of compliance issues
Assess product, compliance, or operational risks and develop risk management strategies
Identify compliance issues that require follow-up or investigation
Disseminate written policies and procedures related to compliance activities
Evaluate testing procedures to meet the specifications U.S Compliance Regulatory Agencies
Verify that tools and technologies are in place to adequately provide oversight and monitoring in all required areas of compliance
As Compliance Officer, You Have…
Post-secondary degree in Business Administration or equivalent
Experience with Compliance audits or similar tasks is preferred
Minimum 1 year of experience in Collections
Experience in managing compliance and audits for a debt collections unit is preferred
Exceptional attention to detail
Strong analytical, critical thinking and problem solving skills
Excellent time and project management skills
Strong communication skills to effectively interact with diverse groups of people
Ability to work in a fast paced and time sensitive environment
Skills Required
- Post-secondary degree in Business Administration or equivalent
- Minimum one year of experience in Collections
- Experience with compliance audits or similar tasks
- Experience managing compliance and audits for a debt collections unit
- Exceptional attention to detail
- Strong analytical, critical thinking, and problem-solving skills
- Excellent time and project management skills
- Strong communication skills for interacting with diverse groups
- Ability to work in a fast-paced, time-sensitive environment
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
