Compliance Officer

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
This position is responsible for the daily enforcement of the UBCO Traffic and Parking rules and issues citations to vehicles parking in violation of the rules. This position is also responsible for the issuing of parking permits, financial management of all collected monies from ticket dispensers, parking lot maintenance, equipment maintenance, signage and enforcement. This position is fully aware of all aspects of parking at the University and provides information on parking to faculty, staff, public and students.
Organizational Status
This position reports to the Manager, Parking Services.
Work Performed
Parking Compliance
- First responder for enquiries and complaints from faculty, staff, students and the general public
- Monitors Parking Enforcement system and issues parking violations (tickets)
- Organizes and coordinates installation and removal of immobilization device on multiple violation offenders vehicles
- Supports Ceremonies, Conference Centre, Faculties and Departments to assist with special requirements for parking services, e.g. signage, traffic control
Maintenance
- Reports maintenance on all parking lots, keeping the appearance at an acceptable level, e.g., repairs, resurfacing, line painting, and sweeping
- Assists with installation and maintenance of parking meters, ticket dispensing machines, light standards, installation of signage and other equipment
- Assists with ordering, collecting, storing and maintaining equipment stock to ensure all parking lot equipment are kept operational
- Evaluates and reports condition of parking lot equipment to the Manager, Parking Services
- Reports any issues with electronic equipment or vehicles to Parking Management
- Assists in maintaining and servicing Parking Services vehicles and equipment
- Removal of snow around ticket dispensers when required
Administrative and Financial Support
- Collects coinage from parking meters, and ticket dispensers and forwards to the appropriate UBC financial department for monthly reconciliation when required
- Enters information and maintains computerized Parking Services Data Base (PSDB) (T2) software program
- Reconciles records of issued parking passes as required
- Assists with refunds, bank deposits, journal vouchers, financial services reconciliations and revenue statements as required.
- Works with, maintains electronic wireless debit and visa card instrument, and acquires service when required. Processes and records all related printouts as required.

Performs other related duties as required including providing backup for other Parking Compliance Officers and Parking Services Administrative Coordinators.
Consequence of Error/Judgement
This position follows policies and procedures when deciding whether to issue a ticket. Latitude for use of their own judgement exists in situations where leniency can be given which could happen daily and on a frequent basis. Errors of judgment, untimely or inaccurate advice, and inappropriate decisions on procedures or policies could reflect negatively on the department.
Supervision Received
Reports to the Manager, Parking Services. Works under limited supervision while performing their duties.
Supervision Given
This position presently has no direct supervision duties.
Minimum Qualifications
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Completion of Grade 12 or equivalent.Over one year related experience. Maintain a valid BC Class 5 driver s license. Basic Security Training, Level I & II and/or a valid Provincial Security license, and/or By Law Enforcement Level I course are a definite asset.Knowledgeable in business machines, two way radios, computers, laptop and other related electronic devices and affiliated software.
Demonstrated ability to operate vehicles in a safe and courteous manner.
Ability to work to detailed and established procedures, standards, practices and precedents.
Ability to perform in a polite, courteous and tactful manner when dealing with faculty, staff, students and the general public.
Ability to demonstrate good judgment when handling situations.
Must be in good physical condition with the ability to lift up to 30 kilograms and able to conduct appropriate snow removal where required.

Must be able to stand and walk for extended periods, as well as kneel and crouch, as required to perform operational duties.