Compliance Officer

Description

This position performs various duties that support the Bank’s efforts to comply with the rules and regulations of regulatory agencies. The Compliance Officer is responsible for administering and enhancing the Bank’s regulatory compliance programs related to customer complaint management, Identity Theft Prevention Program (Red Flags), Home Mortgage Disclosure Act (HMDA) compliance and Community Reinvestment Act (CRA) compliance.

Key Responsibilities:

• Administer the Bank’s Complaint Management Program, including the timely logging, investigation, tracking, and resolution of customer complaints in accordance with regulatory expectations Serve as the primary liaison for regulatory complaints and agency inquiries.
• Administer the Bank’s Identity Theft Prevention Program in compliance with the Fair Credit Reporting Act (FCRA) and applicable interagency guidance, including maintaining and updating the annual risk assessment of covered accounts, and ensuring policies and procedures designed to identify, detect and respond to red flags are established.
• Serve as the Bank’s CRA Officer, which includes managing the Bank’s CRA Program to ensure compliance with applicable regulations, maintaining the CRA Public File and required disclosures, validating CRA data and assessing CRA performance.
• Manages the review of HMDA data and is responsible for submitting all required data, such as the HMDA LAR, to the Consumer Financial Protection Bureau.
• Prepare periodic reports on the status of the respective programs administered by the role to senior management, the Risk Management Committee, the Compliance Committee of the Board of Directors and the Board of Directors.
• Assist in preparing for regulatory examinations, including CRA evaluations, Compliance examinations and Safety & Soundness examinations.
• Conducts periodic monitoring and testing at the direction of the Compliance Manager. Prepares management reports based on the results of monitoring and testing, recommends corrective actions and monitors implementation.
• Assists the Compliance Manager with the tracking and management of internal and external findings. Validates the remediation of findings.
• Works with all areas of the Bank by providing guidance and assistance to ensure departmental procedures support the compliance efforts of the Bank. Provides oversight to ensure business process changes are in compliance with applicable laws and regulations.
• Assists with revisions to regulatory compliance policies and procedures. Maintains department procedures and ensures that they are updated as necessary.
• Reviews customer-facing materials including but not limited to disclosures, agreements, and forms for compliance with applicable regulations.
• Reviews marketing materials including but not limited to signage and media advertising, brochures, website, and promotional items for compliance with applicable regulations.
• Provide compliance guidance to frontline and operational staff.
• Deliver periodic training and reporting to senior management and the Board, including the Compliance Committee of the Board.
• Promote a culture of compliance and ethical conduct across the Bank.
• Complies with federal and state banking regulations, as well as with all bank and department policies and procedures.
• Provides professional, courteous and efficient service to all internal and external customers.
• Performs other miscellaneous duties or special assignments as required or assigned.

Other Duties and Responsibilities:

• Represents the compliance area on project work as assigned.
• Assists with compliance training.
• Provides backup support to other department members.
• Serves on various committees as assigned.
• Attends all required meetings and training.

Requirements

Education & Experience:

• Bachelor’s degree in Business, Finance, or related field preferred.
• 3–5+ years of banking compliance, risk management, audit, or regulatory experience, preferably within a community bank environment.
• Experience with CRA, HMDA, complaint management systems, and/or identity theft prevention programs strongly preferred.

Knowledge & Skills:

• Strong knowledge of consumer protection regulations and CRA requirements.
• Understanding of FCRA and Identity Theft Red Flags Rule requirements.
• Excellent analytical, investigative, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to prepare reports for senior management and Board-level audiences.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.

Certifications (Preferred):

• CRCM (Certified Regulatory Compliance Manager)
• CRA certification or related compliance certifications