The Role
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Requirements
Skill
Required / Desired
Amount
of Experience
Ability to speak and understand English
Required
Required
High school diploma
Required
Required
Excellent written and oral communication with the public
Required
Required
Ability to read and interrupt Florida State Statues
Required
1
Years
Required
1
Years
Experience working with the public in a professional work environment
Required
3
Years
Required
3
Years
Experience working with the public and analyzing complaints
Required
1
Years
Required
1
Years
Experience using Versa
Highly desired
Highly desired
Experience using OnBase system
Highly desired
Highly desired
Bachelors Degree
Highly desired
Highly desired
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
