The Role
The Compliance Officer will handle complaints, analyze issues against state statutes, communicate decisions to the public, and document actions taken in systems like Versa and OnBase.
Summary Generated by Built In
WORK ENVIRONMENT: Professional office, business casual, cubicle
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Requirements
Ability to speak and understand English
Required
Required
High school diploma
Required
Required
Excellent written and oral communication with the public
Required
Required
Ability to read and interrupt Florida State Statues
Required
1
Years
Required
1
Years
Experience working with the public in a professional work environment
Required
3
Years
Required
3
Years
Experience working with the public and analyzing complaints
Required
1
Years
Required
1
Years
Experience using Versa
Highly desired
Highly desired
Experience using OnBase system
Highly desired
Highly desired
Bachelors Degree
Highly desired
Highly desired
Skills Required
- Ability to speak and understand English
- High school diploma
- Excellent written and oral communication with the public
- Ability to read and interpret Florida State Statutes
- Experience working with the public in a professional work environment
- Experience working with the public and analyzing complaints
- Experience using Versa
- Experience using OnBase system
- Bachelors Degree
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