The Manager, Financial Intelligence Unit (FIU) plays a critical leadership role in safeguarding the organization and the financial system from illicit activity. This individual is responsible for overseeing and continuously enhancing the company’s investigative and suspicious activity reporting framework, ensuring alignment with evolving regulatory expectations and industry best practices.
The role requires a strategic and risk-based approach to identifying, assessing, and mitigating financial crime risks across the organization’s products, channels, and geographies. As a key leader within the Compliance function, the Senior Manager will drive operational excellence within the FIU, foster a strong culture of compliance and accountability, and partner cross-functionally to strengthen the organization’s overall financial crime risk management program.
Duties and Responsibilities
- Provide strategic leadership and oversight of the Financial Intelligence Unit (FIU), ensuring effective execution of transaction monitoring, investigations, and suspicious activity reporting.
- Oversee the end-to-end investigative process, including alert triage, case development, escalation, and disposition.
- Ensure the timely, accurate, and well-supported filing of Suspicious Activity Reports (SARs) in accordance with regulatory requirements.
- Serve as the primary escalation point for complex, high-risk, or sensitive investigations.
- Provide guidance and oversight to ensure consistency, quality, and regulatory defensibility of investigative outcomes and SAR narratives.
- Ensure FIU operations are aligned with all applicable BSA/AML, FinCEN, and state regulatory requirements.
- Maintain readiness for regulatory examinations, audits, and internal reviews, including supporting responses to regulatory inquiries and findings.
- Ensure policies, procedures, and documentation reflect current regulatory expectations and industry best practices.
- Identify and assess emerging financial crime risks, including those specific to MSB, agent-based, and cross-border remittance activities.
- Develop and refine financial crime typologies and partner with monitoring teams to enhance detection scenarios and effectiveness.
- Oversee quality assurance processes to ensure consistency, accuracy, and completeness of investigations and reporting.
- Drive continuous improvement initiatives, including enhancements to workflows, systems, and controls to increase efficiency and scalability.
- Lead, mentor, and develop FIU staff, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish performance expectations, provide coaching, and support ongoing training and professional development.
- Partner with cross-functional teams, including Fraud, Compliance, Agent Oversight, Product, and Technology, to address risks and support business initiatives.
- Provide FIU input on new products, services, corridors, and strategic initiatives to ensure appropriate risk mitigation.
- Develop and deliver meaningful reporting and metrics to senior management, including trends, performance, and emerging risks.
- Monitor key performance indicators such as SAR timeliness, quality, productivity, and backlog management.
- Support enterprise-wide risk assessments and contribute to strengthening the overall financial crime compliance framework.
Supervisory Responsibilities
- Minimum of 3 years of supervisory/managerial experience in BSA and AML compliance.
Qualifications/Requirements:
- 4 year college degree preferred
- At least five (5) year experience in the field or related area.
- BSA/AML knowledge, CAMS or FIBA certification preferably.
- Fully Bilingual with excellent written and verbal communication skills, proficiency in Excel (intermediate), Microsoft Office, and data mining. Analytical, managerial and organizational skills.
- Analytical, managerial and organizational skills.
- Excellent written and verbal communication skills (English and Spanish).
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Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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What We Do
At Intermex, the customer is at the center of everything we do. We use a proprietary financial technology that enables consumers to send money from the United States to 17 countries in Latin America and the Caribbean, including Mexico and Guatemala and four countries in Africa. We offer wire transfer and other money processing services to our customers through our network of 100,000 sending and paying agents located in all 50 states, the District of Columbia and Puerto Rico, and throughout Latin America and Africa. Remittance services are also available digitally through intermexonline.com. We were founded in 1994 and are headquartered in Miami, Florida with offices in Puebla, Mexico, and Guatemala City, Guatemala.
