Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
About the Role:
We're looking for an experienced and highly organized Compliance Manager to directly oversee and manage the end-to-end lifecycle of compliance issues, from identification through closure. This individual will serve as a central coordinator across multiple business units and will lead productive discussions, ensure timely remediation of issues, and communicate effectively with internal stakeholders and bank partners (where required). They will also lead a small team of analysts and associates who are tasked with the execution of various tasks to coordinate, track, document, report, and move issues forward to closure. The ideal candidate has strong project management experience in a fintech and/or highly regulated environment, is detail-oriented, and can drive accountability across all levels of the company. This is a hybrid role in our San Francisco office in a hybrid capacity, specifically on Tuesdays, Wednesdays, and Thursdays.
What You’ll Do:
- Own the acute project management process from intake through closure of each compliance issue; facilitate and lead cross-functional discussions to drive remediation and resolution.
- Lead a small team who is responsible for gathering information, scheduling calls, assigning tasks, tracking remediation steps, documenting progress, and sending reports to various stakeholders. Delegate specific tasks and responsibilities to the team in order to ensure successful completion of these duties.
- Serve as the central project manager throughout the lifecycle of each compliance issue, coordinating across business units to ensure timely execution of remediation plans and accountability for deliverables.
- Maintain day-to-day oversight of issue status and progress, escalating as appropriate to senior leadership.
- Cultivate relationships with bank partners and internal teams such as Operations, Legal, Product, Investor, People Ops and Technology.
- Document issue lifecycle activity clearly and comprehensively, ensuring audit-readiness.
What We Look For:
- 6+ years of risk management, compliance, or audit experience.
- 3+ years of people management experience.
- Prior experience in a project management role within a fintech and/or highly regulated environment, with strong organizational skills to track, manage, and oversee closure of multiple issues simultaneously.
- Ability to lead discussions, influence outcomes, think critically, and work effectively with responsible business units across the organization.
- Excellent verbal and written communication skills; must be able to synthesize and summarize multiple concepts and perspectives to various audiences in order to drive outcomes.
- Ability to take direction and also to lend perspective and collaborate; able to differentiate between circumstances which require escalation vs those which can be handled independently.
- High level of proficiency with standard computer systems and applications. Comfortable working in a fast-paced, technology-driven environment, with the ability to understand and adapt to new tools and processes quickly.
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Competitive 401(k) and RRSP program
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
The compensation range of this position in San Francisco, CA is USD $115,000-$145,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
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What We Do
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Best Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Places to Work in Fintech by American Banker, Best Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Why Work With Us
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek.
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